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Personal Banker

Company: Citizens Bank
Location: Glen Mills
Posted on: December 6, 2017

Job Description:


Do you have a knack for working with people always ready to help them, regardless of the situation, and make their day? Are you looking to develop your relationship building skills and strengthen your financial knowledge in a supportive, team environment?

A career as a Universal Banker is the right move for you.

As a Universal Banker, you will engage closely with new and existing customers to understand their financial needs, recommending appropriate products and services related to spending and saving. The Universal Banker is the financial liaison to every customer entering the branch. Your highest priority will be to ensure customers are extremely satisfied with every interaction. You will develop deep and meaningful relationships with the customer in order to resolve issues, educate customers on the various ways they can bank with us, and process teller transactions as required.

A Day in the Life of a Universal Banker

  • Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day
  • Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save
  • Go above and beyond for customers to strengthen and retain long term relationships
  • Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers
  • Serve as the financial liaison to customers while providing world class customer service
  • Open new accounts and assist with teller transactions as needed
  • Bring a positive energy and confidence to Citizens Bank and its customers every day
  • Present a professional appearance as the face of Citizens

    What can we offer you?

    • Strong recognition and incentive programs based on your achievements
    • Training, strategies and tools to support your personal growth and the development of strong customer relationships
    • Career growth opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Small Business Relationship Banker, Licensed Relationship Banker and Branch Manager based on success in this front-line role
    • Collaborative workforce committed to supporting your ideas and feedback and accelerating your potential
    • Team atmosphere of diverse professionals committed to making an impact as an organization
    • Opportunities to volunteer and give back to our local communities
    • Exceptional benefits such as Medical & Dental, along with a 401K with corporate match


      What qualifications are we looking


      • High School degree or GED required
      • Minimum of 1 year cash handling

        experience strongly preferred
      • 2 years of sales and customer

        service experience
      • Strong listening and customer

        service skills
      • Ability to effectively ask questions

        and identify needs to enhance the customer relationship
      • Commitment to building relationships

        through phone engagements
      • Ability to problem solve and provide

        solutions to customer issues
      • Ability to strengthen relationships

        with teammates, business partners and specialists through collaboration
      • Self-motivated, confident and

        ability to multitask effectively
      • Ability

        to work branch hours, which can include weekends and evenings
      • If selected, candidates must meet and comply with

        all requirements set forth in the SAFE Act, including, but not limited to

        successful completion of the required background checks and obtaining a Unique

        Identifier from the Nationwide Mortgage Licensing System


        Hours and Work Schedule

        Hours per Week: 40

        Work Schedule: Varies based on branch schedule and needs, Monday through Friday and may include



        a great Citizen.

        Join us today.

        Why Work with Us

        At Citizens, youll find

        a customer-centric culture built around helping our customers and giving back

        to our local communities. When you join our team, you are part of a supportive

        and collaborative workforce, with access to training and tools to accelerate

        your potential and maximize your career growth.


        Employment Opportunity

        It is the

        policy of Citizens Bank and Citizens Securities, Inc. to provide equal

        employment and advancement opportunities to all colleagues and applicants for

        employment without regard to race, color, ethnicity, religion, gender,

        pregnancy/childbirth, age, national origin, sexual orientation, gender identity

        or expression, disability or perceived disability, genetic information,

        citizenship, veteran or military status, marital or domestic partner status, or

        any other category protected by federal, state and/or local laws.


        Opportunity & Affirmative Action Employer Disabled/Veteran

        Citizens Bank is a brand name of

        Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank

        of Pennsylvania.

        Keywords: Citizens Bank, Philadelphia, Personal Banker, Other, Glen Mills, Pennsylvania

        Click here to apply!

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