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Loan Support Associate

Company: PNC Financial Services Group
Location: Philadelphia
Posted on: December 6, 2017

Job Description:

Job Description:Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a(n) Loan Support Associate within PNC's Business Loan Services organization, you will be based in Philadelphia, Pennsylvania. Job Profile * Executes standard transactions/processes utilizing standard procedures. May have specific responsibility for specialized product or functional area. May have responsibility for assigned accounts or portfolio. * Processes and/or reconciles transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may address or resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. * Ensures the appropriate materials and documentation are available to complete transactions. * Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. * Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. Core Competencies Manages Risk - Basic Experience * Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework. Customer Focus - Basic Experience * Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions. Job Specific Competencies Products and Services - Basic Experience * Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations. Standard Operating Procedures - Basic Experience * Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency. Flexibility and Adaptability - Basic Experience * Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed. Effective Communications - Basic Experience * Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Decision Making and Critical Thinking - Basic Experience * Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Managing Multiple Priorities - Basic Experience * Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Accuracy and Attention to Detail - Basic Experience * Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Problem Management Process - Basic Experience * Knowledge of and ability to bring a reported problem to successful resolution. Operational Functions - Basic Experience * Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations. Required Education and Experience Roles at this level typically do not require a university / college degree, however may require related experience or product knowledge to accomplish primary duties. Typically

Keywords: PNC Financial Services Group, Philadelphia, Loan Support Associate, Other, Philadelphia, Pennsylvania

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