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Enrollment Counselor

Company: Drexel University Online
Location: Philadelphia
Posted on: December 4, 2017

Job Description:

Job DescriptionDrexel University Online is seeking enrollment counselors, for its Philadelphia based operations, to join an innovative team dedicated to providing outstanding customer service to prospective students interested in attending a comprehensive global research university ranked among the top 100 in the nation. Enrollment Counselors assist applicants and newly admitted students as they begin their academic journey at Drexel University. The ideal candidate will able to communicate with a diverse population of new and returning students in regards to admissibility and program requirements, online learning, and successful degree completion. By providing timely, comprehensive and personalized service, enrollment counselors ensure a world-class experience for online students.

This is an excellent opportunity for an individual looking to be a part of a world-class comprehensive global research university ranked among the top 100 in the nation.

Essential Functions:

  • Initiating and responding to a high volume of inbound and outbound inquiries from a diverse pool of newly applied and admitted students
  • Communicate with newly applied and admitted students via telephone, email and in-person to assist them in making informed decisions by providing timely and accurate information;
  • Provide courteous service to prospective and new students inquiring about the university, its academic programs, admissions requirements, policies, payment options and procedures;
  • Ensure a positive customer experience by being available, courteous, knowledgeable and responsive to new student needs and wants;
  • Scheduling and meeting with prospective students in order to provide a comprehensive overview of the Drexel value proposition and the benefits of a world class education;
  • Developing relationships with new students by utilizing the CRM to record all interactions and customizing condition-based outreach;
  • Effectively utilize the customer relationship management platform to adhere to established best-practice business processes that provide relevant information to newly admitted students throughout the discovery and decision making phase;
  • Evening and weekend hours and possible holidays may be requiredQualifications:
    • BA/BS degree required from an accredited institution of higher learning and one year experience providing quality customer service;
    • outstanding interpersonal, oral, and written communication skills;
    • excellent organizational and time management skills;
    • ability to prioritize and manage multiple tasks in a high volume/high interaction environment;
    • Preferred experience: previous advising/higher education; customer relationship management (CRM), service center environment, previous experience with student recruitment and/or outreach a plus.Company DescriptionDrexel University is a comprehensive global research university ranked among the top 100 in the nation. One of Philadelphia's top 10 employers, Drexel has a vibrant community of students, faculty and professional staff, and encourages the richness diversity brings to the workplace. Like its students, Drexel's employees are known for being passionate, entrepreneurial and innovative.Drexel University Online is a wholly-owned non-profit subsidiary of Drexel University, specializing in innovative, Internet-based distance education programs for working professionals in the US and abroad. A pioneer in online education, Drexel has offered programs online since 1996. We offer employees a career-focused and highly professional environment where they can learn, grow and be challenged from their first day with the University.

      Keywords: Drexel University Online, Philadelphia, Enrollment Counselor, Other, Philadelphia, Pennsylvania

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