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Supervisor of Infrastructure Automation & Delivery

Company: Vertex (Pennsylvania)
Location: King Of Prussia
Posted on: December 4, 2017

Job Description:

Define Your Potential

Thank you for considering Vertex Inc, and we are excited about the opportunity to learn more about you, and help you define your potential contributions at Vertex! Our goal is to find new team members that work to help our clients unleash the strategic potential of Corporate Tax worldwide.

We are the leading and most trusted provider of comprehensive, integrated tax technology solutions for corporations worldwide. Since 1978, over 10,000 corporate customers have relied on Vertex, the leading provider of corporate tax software and services for companies of all sizes, from small to medium-sized businesses to global multinationals.

Vertex is considered a premier partner to Oracle, SAP, and works closely with the Big 4 and other leading software providers, as well as tax and accounting firms to provide the most integrated enterprise tax technology solutions available today.

We have enjoyed workplace and business recognitions including Top Places to Work for three years in a row, Working Mother 100 Best Companies, and SmartCEO's Philadelphia Corporate Culture Award. Known for our innovative culture, Vertex is a privately held company that employs over 850 professionals across the globe, at its headquarters in the U.S. (King of Prussia, Pa.) and offices in Europe (London), Brazil (S--o Paulo), Naperville, IL, and Sarasota, FL.

Learn more about our company, philosophy, philanthropy and values on our website, and watch our latest video HERE.


Provide Leadership, oversight and expertise to implement, adapt, support and maintain our Infrastructure Automation & Delivery Practice at Vertex. Work with the team to facilitate efficient communications, collaboration, and integration between development, testing, information technology, product support, sales consulting and online operations. Insure integrated solutions across the business in support of in-market and emerging products and services.


  • Provide thought leadership, design, development and support for the Infrastructure Automation & Delivery Practice

    • Recommend and lead architectural enhancements to the underlying tools, code, processes and associated infrastructure
    • Act as the primary liaison for Development Teams to ensure coordination and execution of dependent activities.
    • Build and maintain a deep working knowledge of all technical and business imperatives of TIWC stakeholders across Vertex, including key integration points and functional
    • Manage Process and Procedure development, representing technical and infrastructure support needs
    • Participate on, and lead, Vertex Project Teams as required
    • Represent technology-area knowledge as it related to matters at hand
    • Manage User expectations and deliverables using product management methodologies
    • Be responsible for delivery against commitments.

    • Provide leadership to support in-market solutions

      • Provide guidance and oversight of troubleshooting activities on cross-functional issues within the Infrastructure Automation & Delivery Team;
      • Provide technical support for Vertex---s existing services and solutions in support of development and testing activities;
      • Investigate any reported problems with the existing automation or solutions;
      • Ensure that full documentation exists for all services and solutions in place. Author documentation or modify existing documentation where gaps exist;
      • Manage system changes in accordance with established asset, configuration, and change management policies and procedure.

      • Provide leadership in the architecture and design of new and emerging solutions

        • Lead the service and support efforts required by business and technical stakeholders of product teams, consulting, product support, and online operations;
        • Ensure that established SLA's are met or exceeded;
        • Collaborate with business and technical stakeholders on planning and status updates as necessary;
        • Document options and tradeoffs (both functional and technical) as well as estimated development effort as requested;
        • Implement new and enhanced solutions as necessary in response to new or existing business objectives and time lines.

        • Provide Supervision to Team

          • Mentor Team Members
          • Foster an Adaptive Team with a mindset of continual learning, driving and responding to market changes.
          • Work closely with other Technical Infrastructure competency based teams to strategize, address issues and insure alignment.
          • Manage and Coach employees all human resource related processes including: selection, performance management, employee relations, compensation, employee development, etc.
          • Own attainment of high employee satisfaction and retention; lead development of programs and initiatives within team to attain high employee satisfaction
          • Prepare and manage budget inputs as assigned by the Work Center Leader; analyzes variances and

          • Lead or participate in other projects or duties.
          • Occasional travel may be required.


            • 4 years of technical support, architecture, and design responsibilities across business functions;
            • 4 years experience with network infrastructure technologies and systems;
            • Proven ability to work in a fast-paced development and testing environment;
            • Strong interpersonal, communication, and planning skills working with both internal technical and business stakeholders as well as external customers;
            • Proficiency in scripting (Python/Ruby/Powershell);
            • Experience with configuration management tools such as Puppet, Chef or Ansible;
            • Software as a Service (SaaS) Infrastructure and business model knowledge;
            • Demonstrable ability to articulate design points and underlying architectural elements while developing a business case in support of enterprise strategies;
            • Proven ability to manage multiple priorities and deadlines while supporting multiple technical areas of a complex computing environment;
            • Strong written and verbal communication skills;
            • Ability to effectively and efficiently engage and partner with business stakeholders for problem resolution and design/delivery of new capabilities;
            • Demonstrated ability to effectively participate on an engineering team;
            • Proven self-discipline and motivation.
            • Ability to apply professional concepts, experience and company objectives in order to perform an in-depth analysis of situations or data to resolve complex issues in creative ways.
            • Ability to work without supervision. Wide latitude for independent decision making.
            • Ability to network with key contacts outside own area of expertise.
            • Ability to listen and understand information and communicate the same.
            • Must possess good organizational, presentation and facilitation skills.
            • Must be results oriented, customer focused, and exhibit good interpersonal skills.
            • Proficiency in Microsoft Office packages.
            • Sufficient knowledge of business communication, including telephone, voicemail, and e-mail and operations of office machines, such as photocopier, scanner, and fax.


              • Bachelor of Science in Computer Science, or similar technical discipline or equivalent combination of education and experience.

                WORK ENVIRONMENT:

                • Works at a desk in a climate-controlled environment.
                • Normal working environment is at a moderate noise level.
                • Position requires extended use of a keyboard, monitor and telephone.
                • Frequent movement to other offices and/or buildings on site for meetings
                • The individual frequently communicates and exchanges information.
                • Adequate vision abilities required to read correspondence, computer screen, documents, etc.
                • Periods of fast pace are typical; particularly when working to meet deadlines
                • Role may require off-hours support
                • Role may require moderate travel to company locations and industry events.


                  • Builds Relationships: Fosters open dialogue and obtains shared commitment to proposals; shared ideas and information to promote mutual understanding, respect, and effective decision-making.
                  • Drives for Results: Acts to create opportunities for Vertex or to avoid future problems; has the courage to act with incomplete information rather than simply thinking about it; maintains a focused commitment to achieving enterprise objectives.
                  • Knows the Business: Understands and applies knowledge of Vertex---s business and processes to accomplish goals.
                  • Anticipates Customer Needs (internal and external): Establishes and maintains productive relationships with customers and partners, anticipating their needs.
                  • Learns Continuously: Expands own knowledge base to enhance performance; seeks development to increase strengths for current and future needs.


                    • Fosters Innovation: Provides an environment that supports alternative approaches and leads to new processes, products, and services.
                    • Promotes Customer Intimacy: Creates an enterprise in which customers are proud to do business with Vertex; collaborates with customers and partners to develop strategies to meet mutual objectives.
                    • Aligns and Engages: Aligns people, processes, information systems, and structure with the strategic direction; ensures that expectations are clear, priorities established, focus maintained, and tough decisions addressed; works to gain commitment and buy-in.
                    • Develop Talent: Works with others in a helpful way to increase their competence and confidence; eliminates barriers and provides needed resources and support for personal and professional growth.


                      The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned and management retains the right to add or change the duties at any time.
                      While performing the duties of this job, the work environment may require an individual to be able to sit or be stationary at a computer and use computers for extended periods of time and move freely around the building.

                      Vertex Inc. (Vertex) is an Equal Opportunity Employer. Vertex does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

                      Keywords: Vertex (Pennsylvania), Philadelphia, Supervisor of Infrastructure Automation & Delivery, Other, King Of Prussia, Pennsylvania

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