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Registration Scheduling Specialist, Resource Team

Company: Main Line Health
Location: Newtown Square
Posted on: April 3, 2024

Job Description:

Could you be our next Registration Scheduling Specialist with our Travel Resource Team?

Why work as a Registration/Scheduling Specialist, Resource Team with Main Line Health?

  • Make an Impact! The Registration/Scheduling Specialist, Resource Team is the initial point of contact for patients entering Main Line Health System. In this role you will act as ambassador for customer service, service recovery and follow through ensuring at every visit MLH exceptional customer service is met. You will be responsible for the data entry and the verification of all patient demographic and financial information ensuring it is correct and current for each visit. The Registration/Scheduling Specialist, Resource Team financially clears each patient, educating them on their financial responsibility. As well as is responsible for the scheduling of add-on appointments as appropriate to area of service Ensures all regulatory requirements are met.

  • Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.

  • Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.

  • Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!

    Position Responsibilities:

    • Must be willing/able to travel to all MLH locations as needed.
    • Contacts other resources when necessary such as physician's office and or other medical facilities to obtain the required admission/registration information.
    • Secures copies of third party coverage and personal identification cards.
    • Ensures third party pre-certification, insurance verification and other billing requirements are met.
    • Performs Medical Necessity checking when applicable, obtains signatures, educates patient on the Medical Necessity process of appeal and witnesses Advance Beneficiary Notice when applicable.
    • Obtains signatures and authorization for treatment, consent for release of medical information and assignment of benefits. Provides documentation and informs patients of their rights and responsibilities as a patient.
    • Responds to inquires from patients, employees and the general public regarding directions/locations, foreign language interpreters, advance directives, and services available at the facility.
    • Maintains a working knowledge of inpatient and outpatient government and third party payer billing requirements.
    • Determines patient out of pocket amount, educates patient on their financial responsibility and when needed assist the patient or guarantor with financial assistance. Collects deposits/payments from patient or guarantors, issues receipts and explains patient charges. Obtains credit card approvals and accurately documents information related to payment collected.
    • Launches reviews, accepts or rejects HDX insurance information.
    • As needed upgrades patient case after midnight and places in bed to ensure pharmacy has the ability to enter orders.
    • Ensures ED level of care is entered, seeks assistance from nursing when required.
    • Uses Smart Chart's Service Provider to verify admit order, admit type and enter in system accordingly when required.
    • Working knowledge of self registration system at sites where deployed.
    • When required reconciles census at midnight.
    • Protects patient/customer confidentiality.
    • Complies with HIPAA regulations as they apply to job.
    • Provides and promotes professional, efficient and congenial customer service through all communication and interaction with patients, patient's family physicians, visitors, and co-workers.
    • Completes "office" clerical work for multiple areas.
    • Receives and interprets physicians' orders, completes order entry procedures for ancillary departments, and refers patients to appropriate department for necessary services. Maintains current knowledge of compliance requirements related to order entry processes.
    • Scans all required information timely.
    • Other Accountabilities: Performs bed assignments for inpatient and ASU/SPU patients, (both scheduled and emergency).
    • When required transportation of patients to testing areas.

      Shift: Full-Time, Must be willing to travel to all MLH locations.

      * Minimum of two year's registration experience in a medical setting is preferred.
      * Behavioral Health sites, assessment skills and an awareness of drug and alcohol addiction and mental illness are required.
      * Knowledge of personal computer and relevant software applications is required.
      * Two years working in customer service is required.
      * Knowledge of medical terminology preferred.
      * Knowledge of insurance and third party reimbursement preferred.
      * Excellent customer service skills and computer skills required.
      * Must be able to prioritize daily tasks and to work independently.
      * Good conflict management and time management skills required.
      * Ability to understand, interpret, evaluate and resolve basic customer service issues. Knows when to ask for assistance from management.

      High School diploma preferred


      Additional Information

      • Requisition ID: 70296

      • Employee Status: Regular

      • Schedule: Full-time

      • Shift: Day Job

      • Pay Range: $17.66 - $27.36

      • Job Grade: 205

Keywords: Main Line Health, Philadelphia , Registration Scheduling Specialist, Resource Team, Other , Newtown Square, Pennsylvania

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