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Workplace Experience Coordinator- Hospitality- North Wales, PA onsite

Company: CBRE
Location: North Wales
Posted on: April 2, 2024

Job Description:

Workplace Experience Coordinator- Hospitality- North Wales, PA onsite

Job ID

157479

Posted

05-Mar-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service, Workplace Strategy

Location(s)

North Wales - Pennsylvania - United States of America

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host's scalable product suite includes concierge-quality services provided by dedicated CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

About the role

The Experience Coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader.

Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support delivered by employees like the Experience Coordinator/Technician.

In this role, you would provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness.

As part of a "front-of-house" team, the Experience Coordinator/Technician is responsible for creating an encouraging and comfortable atmosphere by welcoming visitors and supporting all employee-facing services.

What you'll do

  • Provides coordination and support for delivery of Workplace Services.
  • Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.
  • Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issues visitor passes and validate parking. Receives and directs incoming calls to appropriate parties.
  • Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).
  • Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. Assists with light duty adjustments such adjusting monitor arms, tightening screws on chairs, and crawling under desks to adjust cables. Assists with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
  • Curates and coordinates of the Host platform and client materials customized to meet to the full Host experience. Ensures client and company materials align with client and company brand guidelines.
  • Uses and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.
  • Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
  • Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.
  • Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.
  • Collaborates with vendors employees who provide services and goods.
  • Delivers orientations, such as tours of facility, how to submit a work order, where supplies are kept and ordering procedure, amenities, and software ordering. Provides overview of Host Experience service.
  • Assists in the completion of the Service Business Continuity plan.
  • May support coordination of moves, adds, and changes (MAC).

    What you'll need

    HS Diploma or equivalent experience or GED required.

    A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.

    Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

    Comfortable meeting and engaging with new people.

    Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

    Apply a high level of attention to detail as well as strong social skills.

    Have a positive demeanor and a strong sense of urgency in resolving any issues that may arise.

    Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

    Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

    Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and adopting of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

    Ability to work flexible work schedules based on office needs.

    Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

    Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

    Why CBRE?

    CBRE offers excellent benefits including Medical, Dental, Vision & Matching 401K program!

    Disclaimers

    You are currently authorized to work in the United States without the need for visa sponsorship now or in the future.

    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Keywords: CBRE, Philadelphia , Workplace Experience Coordinator- Hospitality- North Wales, PA onsite, Other , North Wales, Pennsylvania

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