Company: Villanova University
Posted on: February 10, 2024
The Inn at Villanova
The Operations Supervisor oversees all Guest Services Agents and
Room Attendants to ensure efficient and smooth operations for
producing excellent feedback and guest satisfaction. Essential
duties include but are not limited to ensuring the proper
completion of all duties of the front desk staff, executing proper
procedures for room cleanliness, directing and coordinating
reservations and guest services activities and responding
professionally and courteously to arriving, departing, and in-house
guests by providing accurate and timely information and
Villanova is a Catholic university sponsored by the Augustinian
Order. Diversity and inclusion have been and will continue to be an
integral component of Villanova University's mission. The
University is an Equal Opportunity/Affirmative Action employer and
seeks candidates who understand, respect and can contribute to the
University's mission and values.
Duties and Responsibilities:
-Assist the Director of the Rooms Division in implementing and
enforcing policies and procedures of the front desk and
housekeeping. Help to train and mentor room attendants and guest
-Possess the skills and knowledge to supervise and support other
employees, as required, to maintain efficient service. Cross train
in all shifts at the front desk and train in cleaning guest
-Maintain proper cleanliness throughout the guest rooms. Secure and
maintain inventory of front desk, housekeeping, and laundry
-Respond promptly to guest comments, complaints, and concerns in a
courteous and professional manner.
-Prepare room attendants with daily room assignments, and
inspecting guest rooms upon completion. Know current status of
guest rooms and individual guests.
-Perform additional duties and assist with special projects as
-Provide overnight, on-call assistance in case of emergencies.
-Liaison between the Sales Department and Front Desk for group
needs and arrivals.
Keywords: Villanova University, Philadelphia , Operations Supervisor, Other , Villanova, Pennsylvania
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