Provider Operations Application Administrator

Company: Community Behavioral Health.
Location: Philadelphia
Posted on: May 28, 2023

Job Description:

Provider Operations Application Administrator will oversee the testing, implementation and ongoing maintenance activities related to the Provide Operations' business applications with a high focus on the Provider Portal. This will include providing technical support and assistance to end users and acts as a liaison between end users and IT department. Core Expectations: CBH will hold each employee accountable to the following expectations which align with our mission, vision, and corporate code of conduct.

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately service the needs of stakeholders and their families
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner
• Promote and manage diversity and acceptance within CBH and with all stakeholders by honoring and respecting their individuality, dignity and rights
• Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs
• Actively participate in required meetings and complete all mandatory trainings
• Maintain high levels of advocacy and confidentiality to ensure the success of CBH and our missionEssential Functions:
  • Serve as CBH Provider Portal administrator.
  • Responsible for managing, and leading Provider Portal project within the constraints of business requirements and needs.
  • Responsible for ensuring the Provider Portal is compliant with all current and new Federal/CMS/State regulatory requirements.
  • Responsible for providing technical support and troubleshooting via telephone, in person or remotely to users to bring their application issues to resolution.
  • Lead efforts to maximize business application system benefits with a customer-centric focus.
  • Communicate and collaborate with subject matter experts (SME) to develop provider training materials.
  • Works with SME's and cross-departments to ensure accuracy, and quality of provider portal content.
  • Oversee the roll-out of functionality accounting for best practices for portal usage and performance.
  • Set key performance indicators ( KPIs) with the roadmap for end user adoption as new applications and/or functions are introduced.
  • Maintains up to date knowledge of trends and advances of best practices, technologies, and techniques for business applications.
  • Assumes responsibility for new and ongoing maintenance of all business content and ensures optimum operating performance.
  • Ensures consistent style, formatting, and branding of provider portal content.
  • Meet deadlines as defined by the project plans.
  • Assist in the provider portal requirement gathering process, driving alignment on requirements and functionality.
  • Ensure in scope deployments are completed timely and per regulatory requirements.
  • Establish and maintain positive relationships with the end users.
  • Demonstrate the use of critical thinking skills with the ability to prioritize needs rapidly.
  • Makes recommendations on future improvements to content management and workflow processes to improve user experience.
  • Perform other support activities and duties as assigned.Position Requirements: Education: Bachelor's Degree in Computer Science or related field preferred, OR 3 years of equivalent experience
    • 2 years of experience in designing, building, and implementing business solutions using information technology
    • 2 years of experience in business analysis
    • 2 years of healthcare or health managed care experience Skills:
      • Program management experience and ability to positively embrace change and be a change agent.
      • Ability to apply independent thoughts, connect the dots, and gather information to solve problems.
      • Success in working effectively across departments to achieve positive business results.
      • Experience driving change in a customer-facing business environment.
      • Superior communication (both written and verbal) and organizational skills.
      • Thrive in a fast-paced, unstructured environment with changing priorities.
      • Highly motivated and self-directed.
      • Familiarity with behavioral health.
      • Strong problem-solving capabilities.
      • Ability to interact effectively with a diverse range of internal and external stakeholders.
      • Ability to manage multiple projects simultaneously.
      • Highly organized, detail oriented, and dependable individual.
      • Proficient with Windows-based PC systems and Microsoft Office, Smartsheet and other Core Competencies:
        • Teamwork and Collaboration: Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables. Encourage unity and help remove barriers to productivity and success.
        • Respect: Treat each other and our stakeholders with mutual respect and sensitivity, recognizing the importance of diversity.
        • Member Centric: Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
        • Honesty and Integrity: Be open and honest in all we do. Maintain the highest level of integrity at all times.
        • Commitment to Service Excellence: Challenge ourselves to be forward-thinking and committed to providing total stakeholder satisfaction, first-in-class service and high quality, innovative programs.
        • Compassion and Empathy: Demonstrate a deep appreciation for another's situation and point of view. Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person's perspectives and circumstances.
        • Problem Solving: Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
        • Initiative and Self-Directed: Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
        • Flexibility and Adaptability: Continually adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals. Strive to adapt to, accept and embrace change within areas of responsibility.
        • Communication: Effectively and appropriately share thoughts, ideas and information - both written and oral. Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations. Leadership Competencies:
          • Strategic Thinking: Understand and integrate the long-term vision of CBH and focus current activities on what is critical to achieve future success including formulating objectives/priorities and developing and implementing breakthrough ideas.
          • Leadership: Effectively manage and guide efforts to address challenges and drive continuous improvement for CBH's programs, services and processes. Develop and implement effective strategies and appropriate interpersonal styles to influence and guide others.
          • Employee Development: Recognize and promote the necessity to hire, assess, develop and retain high quality talent. Acknowledge strengths and weaknesses in team members through an ongoing performance management process that provides timely feedback in order to help them develop and enhance performance.Work Conditions (including travel, overtime required, physical requirements and occupational exposure):
            • This position requires the ability to travel, including overnight travel, as needed.
            • Regularly requires walking, standing, stooping, bending, sitting, reaching, pushing, pulling and/or repetitive wrist/hand movements for various lengths of time throughout the day.
            • Ability to utilize computers and office equipment to complete daily work responsibilities.
            • Requires continuous, normal hearing and vision.
            • Regularly works inside in areas that are adequately lighted and ventilated. Some fluctuation in temperature. No protective equipment routinely needed.
            • Must be able to adapt to continuous changes/demands of the job.Covid-19 Vaccine Requirement:
              • The safety and well-being of our candidates, our people, and their families continues to be a top priority. Subject to applicable law, please be aware that CBH requires all employees to be fully vaccinated as a condition of employment.Equal Employment Opportunity:
                • We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.Requesting An Accommodation:
                  • CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
                  • If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at

Keywords: Community Behavioral Health., Philadelphia , Provider Operations Application Administrator, Other , Philadelphia, Pennsylvania