Lead Patient Accounts Representative
Company: Virtua Health
Location: Marlton
Posted on: May 28, 2023
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Job Description:
At Virtua Health, we exist for one reason - to better serve you.
That means being here for you in all the moments that matter,
striving each day to connect you to the care you need. Whether
that's wellness and prevention, experienced specialists,
life-changing care, or something in-between - we are your partner
in health devoted to building a healthier community. If you live or
work in South Jersey, exceptional care is all around. Our medical
and surgical experts are among the best in the country. We
assembled more than 14,000 colleagues, including over 2,850 skilled
and compassionate doctors, physician assistants, and nurse
practitioners equipped with the latest technologies, treatments,
and techniques to provide exceptional care close to home. A
Magnet-recognized health system ranked by U.S. News and World
Report, we've received multiple awards for quality, safety, and
outstanding work environment.In addition to five hospitals, seven
emergency departments, seven urgent care centers, and more than 280
other locations (https://www.virtua.org/locations) , we're
committed to the well-being of the community. That means bringing
life-changing resources and health services directly into our
communities through our Eat Well food access program
(https://www.virtua.org/about/eat-well) , telehealth, home health,
rehabilitation, mobile screenings, paramedic programs, and
convenient online scheduling. We're also affiliated with Penn
Medicine for cancer and neurosciences, and the Children's Hospital
of Philadelphia for pediatrics.
Employment Type:
Employee
Employment Classification:
Regular
Time Type:
Full time
Work Shift:
1st Shift (United States of America)
Total Weekly Hours:
40
Location:
100% Remote
Marlton, NJ
Additional Locations:
Job Information:
Summary:* Works with internal and external groups to ensure all non
- Office/Urgent Care charges that route to charge review work
queues are reviewed and billed timely.
Complete charge review, manual charge entry and charge
reconciliation processes for assigned practices, work directly with
practice management teams regarding provider charge trigger and
Haiku charge items, support affiliate practice billers with charge
review and reconciliation workflow.
Review and update weekly charge status form. Pull manual charge
files from non-Virtua systems and emails. Review monthly dialysis
report completing comparison to ensure report is complete.
Acts as a lead to team members, guiding staff, and delegating work.
Position Responsibilities:* Coordinates workflow on a daily basis,
delegating work to staff. Provides on-going education and training
to staff to maintain controls, procedures, and monitoring of all
aspects of charge review, manual charge entry and charge
reconciliation. Resolves charging and system issues working in
conjunction with various ancillary departments.
Pulls reports of manual charges from emails and non-Virtua systems,
reviews, and assigns. Compare reports to previous months to
identify changes in volume. Work directly with IT regarding updates
required for VMG Missing Charge database and system items that
affect charges. Work assigned practice charge review WQs, manual
charges and charge reconciliation reports in support of charge
capture. Work closely with billing company regarding charge
corrections.
For affiliate practices, provide support on-going education and
training to maintain controls, procedures, and monitoring of all
aspects of charge review and charge reconciliation. Resolves
charging and reconciliation issues working in conjunction with
various ancillary departmentsPosition Qualifications Required /
Experience Required:1-3 years billing or collections experience,
preferably in the medical/healthcare industry.
One year Epic system experience highly preferred. Self-sufficient
needing minimal supervision.Able to accurately work in a fast paced
environment with excellent customer service and interpersonal
skills.PC literate with a working knowledge of Microsoft Office
applicationsRequired Education:High School Diploma or
equivalent.
Be Well, Get Well and Stay Well
That's our mission.
We're dedicated to offering the best quality care through our
extensive range of services and facilities.
Our doctors, clinical practitioners, and administrative staff are a
respectful, caring team of professionals committed to providing
world-class quality healthcare.
We continually work to be your premier choice of health and
wellness in South New Jersey.
Keywords: Virtua Health, Philadelphia , Lead Patient Accounts Representative, Other , Marlton, Pennsylvania
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