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Surest (formerly Bind) Enrollment Specialist - National Remote

Company: UnitedHealth Group
Location: Philadelphia
Posted on: March 20, 2023

Job Description:

You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work. SM

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. - WORKS IS EST or CST ZONE

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

  • Support / Manage a block of clients for end - to - end enrollment activities
  • Attend client technical meetings addressing file exchange implementation questions
  • Ongoing management of multiple weekly / daily in and outbound file exchanges to ensure timely, accurate exchange of data; identify and monitor key performance indicators (ie, success, failure, errors) to report and track status and health of processes
  • Create, test, activate and daily manage ID card set up for assigned clients
  • Manage manual enrollment loading exceptions based on qualifying events
  • Supports process documentation including, but not limited to Policies and Procedures and Process flows
  • Support continuous process and technical improvements with our internal and external stakeholders
  • Drive completion of projects and initiatives; follow through on execution of strategies and demonstrate an ability to stay the course despite obstacles
  • Other duties as assigned

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:

    • High School Diploma / GED (or higher)
    • 3+ years of health care enrollment experience with heavy emphasis on 834 EDI processing
    • Experience in a healthcare environment with HIPAA requirements
    • Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM (EST OR CST zone) from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need

      Preferred Qualifications:

      • Bachelor's Degree (or higher) in a related field
      • Enrollment technology expertise and workflow management

        Telecommuting Requirements:

        • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
        • Ability to keep all company sensitive documents secure (if applicable)
        • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

          Soft Skills:

          • Experience with evaluating, revising, and maintaining production, turnaround time and accuracy goals
          • Excellent analytical skills with ability to read and understand complex data and make thoughtful, articulate recommendations; ability to translate analysis of data into meaningful outputs
          • Excellent project management skills, with ability to manage multiple priorities with tight deadlines, and demonstrated strong problem-solving skills and attention to detail
          • Exceptional communication skills
          • Experience working as a liaison between operational departments and / OR technical team
          • Proven ability to influence course of action when others are directly accountable for outcomes
          • Quick decision maker
          • Proven leadership skills - role model, motivator

            Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM

            California, Colorado, Connecticut, Nevada, Washington or New York City Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York City residents is $27.07 - $53.08.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

            At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

            Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

            UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Philadelphia , Surest (formerly Bind) Enrollment Specialist - National Remote, Other , Philadelphia, Pennsylvania

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