Customer support Specialist

Company: Ever Diligent consultin
Location: Philadelphia
Posted on: March 19, 2023

Job Description:

WHY WE'RE LOOKING: As we're growing our Customer Success department, we need you to help our customers feel like a million bucks while teaching them how to use our tool to build their business! The hours for this position are as follows: M-TH 10am - 7pm, Fri 9am - 6pm CST. Ever Diligent consulting in 2010, we started Ever Diligent consulting because we saw a way to use the latest marketing automation technology to help dentists build better, more connected relationships with their patients and communities. We think it's a problem worth solving, and thousands of dental practices across the country seem to agree. The company has grown very quickly over the last few years, and we're now a team of about 200 diverse people that are committed to our mission, super-focused on our product, and fanatical about helping our customers succeed. WHAT YOU'LL DO: Provide outstanding customer support through phone call and email. Customers ask all sorts of questions about things like usability, logic, bugs, and best practices. You need to answer them accurately and efficiently all while making them smile. Advocate for customers and exceed their expectations. Sometimes things don't go as expected for the customer. In those cases, you need to own the situation. Win them over, determine next best steps, and follow through on your promise. Get technical. You will have to roll up your sleeves and troubleshoot software issues, so make sure you are comfortable navigating a computer and various IT environments. You will learn Salesforce, ZenDesk and few other cool platforms including our own! Take on projects and create opportunities. Variety is the spice of life, right? Aside from spending a lot of time interacting with customers, you'll help their accounts run smoothly with some work behind the scenes. In this dynamic work atmosphere, there is always need for you to take on new tasks and help build our business. WHAT WE'RE LOOKING FOR: Communicating verbally and in written form while wearing headphones. Solving problems independently and thinking on your feet. Reading people by listening to their voice. Staying positive and serving others. Showing initiative and follow through. Remaining calm under pressure. Organizing and prioritizing competing requests. Experience supporting VOIP product or systems in the past in highly desirable. WHAT'S IN IT FOR YOU: Competitive Compensation: This position offers a base salary and commission. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization. Entrepreneurial Culture: You manage your business. We strongly encourage our Employees to leverage their skill sets and creativity to provide the best service and solutions to our current clients. Work/Life Balance: A super laid-back environment where hustle goes a long way and work is enjoyable. A true Work Hard Play Hard mentality. We believe in working hard, for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Along with having remote flexibility. YOU Make the Difference: You'll spend your days building and maintaining relationships with new and existing customers. You will be consulting with health professionals to help them be more profitable, to be more present for their patients, and to make office life easier! Great Benefits: Several comprehensive benefit offerings to choose from and a no-wait 401k plan with company match. Ever Diligent consultin is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. In December 2019, we partnered with Marlin Equity Partners to help us aggressively expand our vision in healthcare. Since then, we have more than doubled our footprint (through strong organic growth and acquisition of PBHS) to over 12,000 customers, and we are just getting started! If you are excited about healthcare, working with talented people, aren't afraid to roll up your sleeves, and want to help build a healthcare technology company that makes a real difference for providers and patients - this opportunity might just be for you.

Keywords: Ever Diligent consultin, Philadelphia , Customer support Specialist, Other , Philadelphia, Pennsylvania