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SBO Customer Service Rep

Company: Main Line Health
Location: Newtown Square
Posted on: January 27, 2023

Job Description:


Could you be our next SBO - Single Billing Office Customer Service Representative at Main Line Health?

Why work as a SBO Customer Service Representative with Main Line Health?

  • Make an Impact! Are you a whiz with numbers? In this role, you will be responsible for the addressing customer-driven inquiries and the collection of patient balances in a timely and accurate manner. This position requires a strong knowledge of facility, professional, and homecare billing practices and workflows. Use your effective communication skills to explain charges, payments, and adjustments for the respective entities. You'll need to maintain knowledge of current insurance rules, in addition to facility, professional, and homecare contract requirements.

  • Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.

  • Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.

  • Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!

    Position: SBO Customer Service Representative

    Shift: 40 hours per week - Monday through Fridays - 9:30AM to 6PM. * Remote position with the ability to orient on-site.


    1. Microsoft Office applications experience.

    2. Knowledge of insurance contracts, billing regulations and medical terminology preferred.

    3. Knowledge of HCPCS/CPT/ICD-10 and revenue codes preferred.

    4. Good written/oral communications and problem solving skills required.

    5. Strong analytical, mathematical and organizational skills required.


    1. One to two years in customer service, healthcare billing experience and/or accounts receivable experience.

    2. Experience with automated patient accounting systems preferred.


    1. Certified Revenue Cycle Specialist (CRCS)/American Association of Healthcare Administrative Management (AAHAM), or Certified Revenue Cycle Representative (CRCR)/Healthcare Financial Management Association desirable.

    Additional Information

    • Requisition ID: 65857

    • Schedule: Full-time

    • Shift: Day Job

    • Employee Status: Regular

Keywords: Main Line Health, Philadelphia , SBO Customer Service Rep, Other , Newtown Square, Pennsylvania

Click here to apply!

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