Front Desk Supervisor

Company: Home2Suites
Location: Philadelphia
Posted on: January 27, 2023

Job Description:

Position Summary

Home2 Suites Philadelphia Convention Center operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Front Desk Supervisor directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. May prepare monthly reports and may prepare a budget for front office department.

Essential Functions

--- Train, cross-train, and retrain all front office personnel.

--- Participate in the selection of front office personnel.

--- Supervise workload during shifts.

--- Evaluate the job performance of each front office employee.

--- Maintain working relationships and communicate with all departments.

--- Verify that accurate room status information is maintained and properly communicated.

--- Resolve guest problems quickly, efficiently, and courteously.

--- Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.

--- Review and complete credit limit report.

--- Receive information from the previous shift manger and pass on pertinent details to the oncoming Supervisor.

--- Check cashiers in and out and verify banks and deposits at the end of each shift.

--- Enforce all cash-handling, check-cashing, and credit policies.

--- Prepare performance reports related to front office.

--- Ensure implementation of all hotel policies and house rules.

--- Operate all aspects of Front Office computer system.

--- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

--- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests Supervisors and other employees.

--- Monitor all V.I.P. guests and requests.

--- On time and at work when scheduled and in proper uniform.

--- Perform special projects and other responsibilities as assigned.

--- Consistent professional and positive attitude and actions when communicating with guests and associates.

--- Ensure maintenance problems are promptly reported through proper channels.

--- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

--- Check with Supervisor/supervisor before leaving work area for any reason.

--- Any other tasks/duties as requested by management.

Qualifications

Home2 Suites may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

-Education and Experience

--- Associate degree or equivalent experience.

--- Two years of customer contact and supervisory experience in the hospitality industry.

Skills and Abilities

--- Ability to understand and provide friendly guest service.

--- Ability to correctly process check-ins and check-outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.

--- Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

--- Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.

--- Ability to follow an appropriate course of action based on policies and procedures.

--- Ability to operate a computer, calculator, phone and other office equipment.

--- Attention to details with good organizational and efficient time management skills.

--- Consistently professional attitude and behavior with effective listening and communication skills.

--- Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.

--- Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.

Notice

FEDERAL LAW REQUIRES ALL EMPLOYERS TO VERIFY THE IDENTITY AND EMPLOYMENT ELIGIBILITY OF ALL PERSONS HIRED TO WORK IN THE UNITED STATES. THIS EMPLOYER PARTICIPATES IN E-VERIFY.

THIS EMPLOYER WILL PROVIDE THE SOCIAL SECURITY ADMINISTRATION (SSA) AND, IF NECESSARY, THE DEPARTMENT OF HOMELAND SECURITY (DHS), WITH INFORMATION FROM EACH NEW EMPLOYEE'S FORM I-9 TO CONFIRM WORK AUTHORIZATION.

Home2 Suites Philadelphia Convention Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Home2Suites, Philadelphia , Front Desk Supervisor, Other , Philadelphia, Pennsylvania