Front Desk Supervisor
Posted on: January 27, 2023
Home2 Suites Philadelphia Convention Center operates 24 hours a day
and 7 days a week, so operational demands require variations in
shift days, starting and ending times, and hours worked in a
The Front Desk Supervisor directly supervises all front office
personnel and ensures proper completion of all front office duties.
Directs and coordinates the activities of the front desk,
reservations, guest services, and telephone areas. May prepare
monthly reports and may prepare a budget for front office
--- Train, cross-train, and retrain all front office personnel.
--- Participate in the selection of front office personnel.
--- Supervise workload during shifts.
--- Evaluate the job performance of each front office employee.
--- Maintain working relationships and communicate with all
--- Verify that accurate room status information is maintained and
--- Resolve guest problems quickly, efficiently, and
--- Update group information. Maintain, monitor, and prepare group
requirements. Relay information to appropriate personnel.
--- Review and complete credit limit report.
--- Receive information from the previous shift manger and pass on
pertinent details to the oncoming Supervisor.
--- Check cashiers in and out and verify banks and deposits at the
end of each shift.
--- Enforce all cash-handling, check-cashing, and credit
--- Prepare performance reports related to front office.
--- Ensure implementation of all hotel policies and house
--- Operate all aspects of Front Office computer system.
--- Ensure logging and delivery of all messages, packages, and mail
in a timely and professional manner.
--- Ensure that employees are, at all times, attentive, friendly,
helpful and courteous to all guests Supervisors and other
--- Monitor all V.I.P. guests and requests.
--- On time and at work when scheduled and in proper uniform.
--- Perform special projects and other responsibilities as
--- Consistent professional and positive attitude and actions when
communicating with guests and associates.
--- Ensure maintenance problems are promptly reported through
--- Write shift reports including reports on any incidents of
theft, accidents or injuries when assigned.
--- Check with Supervisor/supervisor before leaving work area for
--- Any other tasks/duties as requested by management.
Home2 Suites may consider equivalent combination of acceptable
education and experience providing the knowledge, skills and
abilities cited below.
-Education and Experience
--- Associate degree or equivalent experience.
--- Two years of customer contact and supervisory experience in the
Skills and Abilities
--- Ability to understand and provide friendly guest service.
--- Ability to correctly process check-ins and check-outs, answer
questions, and resolve guest requests in compliance with policies
and procedures, brand standards, and federal, state and local
--- Ability to processes guest bills and collects payments in
compliance with cash handling, credit card processing and
accounting policies and procedures.
--- Ability to compile facts/figures in a timely manner, identify
and investigate issues, and resolve basic matters.
--- Ability to follow an appropriate course of action based on
policies and procedures.
--- Ability to operate a computer, calculator, phone and other
--- Attention to details with good organizational and efficient
time management skills.
--- Consistently professional attitude and behavior with effective
listening and communication skills.
--- Ability to work in a fast paced environment, sometimes under
pressure, while remaining flexible and efficient and simultaneously
handling competing and changing priorities.
--- Ability to satisfy the legal requirements for employment within
Working Conditions & Physical Effort
Work is normally performed in an interior hotel environment. While
performing job duties, the associate speaks, listens, completes
documents, processes requests and operates office equipment such as
a telephone, calculator, computer, copier and fax. Physical
requirements include extended periods of standing and/or walking,
bending, reaching, pulling, pushing, kneeling, and lifting up to 50
pounds. The job requires close vision with or without corrective
lenses. This position may be required to operate a motor
FEDERAL LAW REQUIRES ALL EMPLOYERS TO VERIFY THE IDENTITY AND
EMPLOYMENT ELIGIBILITY OF ALL PERSONS HIRED TO WORK IN THE UNITED
STATES. THIS EMPLOYER PARTICIPATES IN E-VERIFY.
THIS EMPLOYER WILL PROVIDE THE SOCIAL SECURITY ADMINISTRATION (SSA)
AND, IF NECESSARY, THE DEPARTMENT OF HOMELAND SECURITY (DHS), WITH
INFORMATION FROM EACH NEW EMPLOYEE'S FORM I-9 TO CONFIRM WORK
Home2 Suites Philadelphia Convention Center provides equal
employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: Home2Suites, Philadelphia , Front Desk Supervisor, Other , Philadelphia, Pennsylvania
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