Telecommunication Operator
Company: Crozer Keystone Health System
Location: Springfield
Posted on: January 27, 2023
|
|
Job Description:
CROZER HEALTH Crozer Health is a coordinated network of
hospitals, affiliated medical groups and ancillary health care
services working for the benefit of every person who relies on and
trusts us for care. Our comprehensive networks aim to provide
coordinated, personalized care. Through our affiliated networks, we
strive to provide a healing environment and quality care. Crozer
Health recognizes that the communities it serves are comprised of
people from many diverse backgrounds, and as such, the organization
has both a professional and ethical responsibility to recognize and
meet the diverse cultural needs of its communities. To this end,
Crozer Health is committed to building and nurturing an environment
where the perspectives, skills and values of people from all
backgrounds are sought out, welcomed and appreciated. Crozer Health
is committed to encouraging personal development and career growth
in colleagues from all backgrounds and is committed to modeling,
educating and upholding standards of communication and behavior
that fosters an inclusive work environment where all people are
treated with respect and dignity. Department: Communications Title:
Telecommunication Operator Reports to: Manager of
Telecommunications Position Summary: The Telecommunications
Operator provides over the phone support to internal and external
health system customers ensuring professional, prompt, and
efficient hospital communications. Essential Duties and
Responsibilities: + Performs duties in support of the Crozer Health
Systems mission to ensure the highest quality of patient care in an
economically sound and efficient manner. + Operate the Crozer
Health centralized telephone system to receive and connect incoming
and outgoing calls utilizing complex computerized equipment and
telecommunications software. + Regularly provide customer service
to a variety of callers and maintain continuous professionalism. +
Maintain patient confidentiality as needed. + Provides callers with
way finding directions for all Crozer Health locations. + Operates
the internal and external paging system to facilitate paging
requests of authorized personnel. + In addition, this position will
be required to: respond to alarms within the Health System
appropriately based on hospital policy, test telecommunications
equipment, dispatch information regarding alarms, operate two-way
radio, and perform calmly, competently, and quickly in emergency
situations. + Works collaboratively and supports efforts of team
members. + Makes sound decisions when needed and works
independently without direct supervision to complete assigned
tasks/duties. + Demonstrates exceptional customer service and
interacts effectively with physicians, patients, residents,
visitors, staff and the broader healthcare community. Job
Requirements Education and Training: High School Diploma or
equivalent required. Experience: One to two years' telephonic
customer service experience. Preferred: One to two years'
experience with computerized telecommunications system (i.e. 911
Dispatch / Medical / AMCOM / Xtend) operators console within a
health care setting. Medical terminology a plus. Skills: Excellent
communication and listening skills. Ability to manage multiple
responsibilities at once. Detail Oriented. Microsoft office, Email,
and Web Exchange desired Typing 25-30WPM
Keywords: Crozer Keystone Health System, Philadelphia , Telecommunication Operator, Other , Springfield, Pennsylvania
Click
here to apply!
|