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Representative, Collections I

Company: Canon U.S.A., Inc.
Location: Mount Laurel
Posted on: January 27, 2023

Job Description:

Representative, Collections I


US-NJ-Mount Laurel


Canon Financial Services

Requisition ID



Risk Management

Position Type



Canon Financial Services, Inc. (CFS) located in Mount Laurel, NJ is currently seeking a Collections Representative I (Representative, Collections I). This individual will handle both 1-30 day past due customers as well as 31+ day accounts as well as review, prepare, and send manual invoicing both timely and accurately if warranted by customer requirements.

This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday with an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.


Duties include but are not limited to:

- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
- Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates
- Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases
- Resolve customer delinquency to ensure resolution prior to 90 days
- Accountable for reducing delinquency for assigned accounts
- Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion
- Has skip tracing/account reconciliation knowledge
- Update core systems with case management while updating and maintaining both the contact and virtual account database
- Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image
- Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time
- Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers
- Successfully completes other projects as assigned by management
- Ability to manage customers with multiple schedules.


- Experience Preferred: 1 year of Collections/Customer Service experience
- Minimum of a HS DIploma or equivalent required
- Strong verbal and written communication skills
- Intermediate knowledge level of Microsoft Office products
- Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
- Proven analytical problem solving skills and basic math skills required
- Ability to multitask and excel in a fast paced environment
- Strong ability to prioritize, with excellent time management skills
- Successful utilization of systems: SalesForce, Unified Desktop, Leasewave

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.

About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018* and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact

* Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at


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