Representative, Collections I
Company: Canon U.S.A., Inc.
Location: Mount Laurel
Posted on: January 27, 2023
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Job Description:
Representative, Collections I
Location
US-NJ-Mount Laurel
Company
Canon Financial Services
Requisition ID
28816
Category
Risk Management
Position Type
Full-Time
Overview
Canon Financial Services, Inc. (CFS) located in Mount Laurel, NJ is
currently seeking a Collections Representative I (Representative,
Collections I). This individual will handle both 1-30 day past due
customers as well as 31+ day accounts as well as review, prepare,
and send manual invoicing both timely and accurately if warranted
by customer requirements.
This position is full time and offers a hybrid work schedule
requiring you to be in the office Tuesday and Wednesday with an
option to work from home the remainder of the week (unless a
specific business need arises requiring in office attendance on
other days). Note that work schedules and office reporting
requirements may change from time to time based on business
needs.
Responsibilities
Duties include but are not limited to:
- Providing customer service regarding collection issues, process
customer refunds, process and review account adjustments, resolve
client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts -
Customer calls, account adjustments, small balance write off,
customer reconciliations and processing credit memos
- Build and maintain working relationships with Customers, Dealers,
other Canon entities, and associates
- Follows through on all issues timely and accurately to resolution
and ensure escalation when necessary for cases
- Resolve customer delinquency to ensure resolution prior to 90
days
- Accountable for reducing delinquency for assigned accounts
- Resolves disputes such as insurance, asset usage, sales tax,
equipment disputes, property tax, monetary adjustments etc. in a
timely fashion
- Has skip tracing/account reconciliation knowledge
- Update core systems with case management while updating and
maintaining both the contact and virtual account database
- Responsible to provide professional, courteous, responsive and
accurate service to our customers that is in harmony with the Canon
Brand image
- Effective and efficient handling of customer transactions while
maintaining customer focus, collaborating and communicating in real
time
- Ability to make sound, factual based timely decisions to provide
an extraordinary service experience with customers
- Successfully completes other projects as assigned by
management
- Ability to manage customers with multiple schedules.
Qualifications
- Experience Preferred: 1 year of Collections/Customer Service
experience
- Minimum of a HS DIploma or equivalent required
- Strong verbal and written communication skills
- Intermediate knowledge level of Microsoft Office products
- Requires individuals to work successfully within a team
environment and inter-departmentally to ensure service levels,
group and individual metrics are met
- Proven analytical problem solving skills and basic math skills
required
- Ability to multitask and excel in a fast paced environment
- Strong ability to prioritize, with excellent time management
skills
- Successful utilization of systems: SalesForce, Unified Desktop,
Leasewave
Company Overview
About our Company - Canon Financial Services, Inc. (CFS) is a
wholly-owned subsidiary of Canon U.S.A., Inc.
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer,
business-to-business, and industrial digital imaging solutions to
the United States and to Latin America and the Caribbean markets.
With approximately $36 billion in global revenue, its parent
company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents
granted in 2018* and is one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon U.S.A. is committed to the highest
level of customer satisfaction and loyalty, providing 100 percent
U.S.-based service and support for all of the products it
distributes in the United States. Canon U.S.A. is dedicated to its
Kyosei philosophy of social and environmental responsibility. In
2014, the Canon Americas Headquarters secured LEED Gold
certification, a recognition for the design, construction,
operations and maintenance of high-performance green buildings. To
keep apprised of the latest news from Canon U.S.A., sign up for the
Company's RSS news feed by visiting www.usa.canon.com/rss and
follow us on Twitter @CanonUSA. For media inquiries, please contact
pr@cusa.canon.com.
* Based on weekly patent counts issued by United States Patent and
Trademark Office.
All referenced product names, and other marks, are trademarks of
their respective owners.
Canon Financial Services offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more.https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
status.
If you are not reviewing this job posting on our Careers' site
https://www.usa.canon.com/internet/portal/us/home/about/careers, we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us at
https://www.usa.canon.com/internet/portal/us/home/about/careers
#CFS
Posting Tags
#PM19 #CFS #LI-MP1 #LI-HYBRID
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