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Client Support Associate

Company: EM Enterprises
Location: Philadelphia
Posted on: November 26, 2022

Job Description:

EM Enterprises has been committed to our mission of serving our customers with specific, relevant products that meet their evolving needs. We don't just grow campaigns or increase revenue for clients; we also assist in growing our Client Support Associate careers. Be an integral part of the incredible camaraderie we've developed over the years by being the next great addition to our Client Support Associate team.We pride ourselves on investing in our people, and we want to invest in a Client Support Associate who is prepared to take the next big jump in their professional career. We do not expect any new Client Support Associate to be perfect, which is why we provide comprehensive training. We provide you with all of the necessary tools to become an expert in our Client Support department. At EM Enterprises, when you succeed, we succeed. It's that simple. So if you'd like to take your career beyond entry-level and grow together, let's talk! Client Support Associate Duties: Contribute to team effort by achieving related results such as maintaining customer engagement standards, exceeding sales goals, assisting in ideas for team meetings, and adding to round table discussions with the sales department to increase customer satisfaction Answer customer inquiries regarding service issues, product troubleshooting, service questions, sales prices, and general client concerns Open new customer accounts and record confidential account information accurately, including address and contact information Renew or upgrade customer accounts as needed by following up with new customers regularly Encourage customers to leave feedback on the interaction on behalf of the customer service and sales team Build sustainable relationships of trust through open and interactive communication to increase sales and customer acquisition for our clients Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution exceeds expectations Client Support Associate Must Have: Ability to effectively communicate verbally and willing to expand on these abilities Quality focus on customer satisfaction and increasing sales for our clients Ability to excel and grow in a fast-paced, high-energy, collaborative environment Ambition to meet and exceed team and individual sales goals Master at multitasking under pressure and completing tasks promptly Motivated, eager, and driven for success Capability to pick things up quickly and implement new skills instantly Education/Experience We Look For In A Client Support Associate: A University/college degree in a related field is preferred but not required Minimum of high school diploma or equivalent Familiarity with new technology is a plus Previous experience in customer service, sales, client-facing, retail, or related industries preferredJob Type: Full-timePay: $45,000.00 - $52,000.00 per yearBenefits: Dental insurance Employee assistance program Health insuranceSchedule: Monday to Friday Weekend availabilityWork Location: On the road

Keywords: EM Enterprises, Philadelphia , Client Support Associate, Other , Philadelphia, Pennsylvania

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