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Call Center Representative (Medical Office)

Company: Arthritis, Rheumatic & Bone Disease Associates
Location: Voorhees
Posted on: November 26, 2022

Job Description:

*What You'll Be a Part of: the ARBDA Culture*

Arthritis, Rheumatic and Bone Disease Associates (ARBDA) is one of the largest, most experienced, and Top-Rated rheumatology practices in the nation. Established in 1974, we have been caring for patients for close to 50 years. ARBDA has grown from a single office to 6 offices throughout south and central New Jersey and employs over 100 employees and growing. Our team is dedicated to diagnosing, treating, and medically managing arthritis, inflammatory and autoimmune diseases and Osteoporosis. Our mission is that we strive to continually build relationships with our patients and their families through treatment, education, and advocacy while maximizing their quality of life.

At ARBDA everyone has an opportunity to make an impact and put their skills and interests front and center. We are growing and want you to join our supportive culture and make your mark! Our team of doctors has an unwavering compassion for our patients and our employees. Be a part of something big!

*What You Will Do: *

The Call Center Representative answers calls in a timely and professional manner, schedules patient appointments, transfers calls appropriately and tasks messages appropriately

* Answers calls and schedules appointments into EMR.
* Enters patient demographics, insurance, and necessary clinical information into EMR.
* Confirms new patient, follow up and infusion appointments.
* Optimizes the practice schedule.
* Works closely with billing department regarding insurance.
* Verifies insurance.
* Reschedules appointments during provider absences.
* Checks holding tanks and call center voicemail regularly.
* Answers calls and routes calls to appropriate departments.
* Enters tasks and routes tasks to appropriate departments.
* Responds to emergency calls according to established procedures.
* Regular attendance in the office.
* Establishes and maintains effective working relationships with patients, colleagues, physicians, and the public.
* Successfully manages interactions with challenging or difficult people.
* Works well both independently and as a team member.
* Ability to multi-task, be detail oriented, problem solve, and prioritize responsibilities.
* Communicates with Answering Service for on-call schedule information.
* Prepares and sends new patient packets.

*What You'll Have: *

* High School diploma or equivalent required.
* Two years health care /medical receptionist experience utilizing EMR in a healthcare setting preferred.
* Call Center experience in a healthcare setting preferred.
* Strong knowledge of medical terminology.

*Benefits You Will Receive: *

ARBDA's programs reflect our continued commitment to our employees. We take pride in offering a competitive benefits package including health, dental, life, and long term disability insurance. We offer a 401K plan with a company contribution.

Job Type: Full-time

* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Day shift
* Monday to Friday

Application Question(s):
* What is your desired salary?

* Call center: 1 year (Preferred)
* Customer service: 1 year (Preferred)
* EMR systems: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Arthritis, Rheumatic & Bone Disease Associates, Philadelphia , Call Center Representative (Medical Office), Other , Voorhees, Pennsylvania

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