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HR Service Center Representative

Company: Drexel University
Location: Philadelphia
Posted on: September 24, 2022

Job Description:

Job Summary The HRSC Representative I is the main point of HR contact for all of Drexel University's faculty, professional staff, retirees, and students. They are responsible for responding to employee and student inquiries, while providing exceptional customer service, by answering all in-bound calls and email inquiries about HR related topics. The HRSC representative partners closely with our colleagues in the HR Centers of Excellence who include Benefits, Talent Acquisition, HRIS, Compensation, Learning and Development, and the HR Business Partner Team by working side-by-side with these areas daily to ensure efficiency and support their strategic plans. The HR Service Center Representative I is responsible for covering the front desk in the main HR Suite on campus and processes all of the necessary paperwork which include Student New Hires and ensures compliance of the form I9s. Additionally, the HR Service Center Representative I works on various projects in the HR department in a support role. Essential Functions

  • Responds to all inquiries submitted via phone, email, postal service, etc. related to HR topics which include Benefits, Compensation, Talent Acquisition, Performance Management, and general HR policy and procedures questions in a timely and efficient manner
  • Prioritizes issues and escalate issues as necessary
  • Administers all Unemployment Claims for the University by working closely with our HR Business Partner Team and Third-Party Administrator
  • Main point of contact for HR-related events such as Employee Appreciate Day and Service Award Ceremony
  • Takes ownership of all incoming inquiries by partnering with the appropriate Center of Excellence and sees through all open items until they are closed
  • Possess an understanding of our HR System applications, Benefits, HR policies and Leave processes and administration to ensure compliance and reduce company exposure
  • Tracks incoming trends and identifies areas of opportunities within HR
  • Verify employee/student identity and consistently maintains confidentiality and confidential information
  • Monitor customer satisfaction levels and participate in developing improvement plans
  • Data entry/collection of various employee changes to include new hires, job changes, personal data changes, and benefits
  • Ensures accuracy of Personal Action Form transactions
  • Communicates with departments on corrections and/or clarifications of job data to ensure Drexel policies and procedures are adhered to
  • Maintains a working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives Required Qualifications
    • Experience with Microsoft Office applications (Word, Excel, Access, etc.) required
    • Strong communicator both verbal and written with strong listening skills
    • Good problem-solving skills
    • Proven ability to multi-task and work in an ever-changing environment
    • Scheduling flexibility to include working overtime based upon the needs of the department
    • Ability to work in a team environment with a service focus
    • Knowledge of HR systems and web-based employee self-service applications
    • Good analytical skills needed to manage time well, prioritize effectively and handle multiple deadlines
    • Basic knowledge of employee benefits, employment practices and recruitment Preferred Qualifications
      • Bachelor's degree in HR or business related field preferred
      • Experience in Human Resources, Call Center and/or HR Service Delivery Physical Demands
        • Typically sitting at a desk/table
        • Typically standing, walking
        • Lifting demands --- 25lbs Location University City- Philadelphia, PA Additional Information This position is classified as Non-Exempt with a salary grade of H. For more information regarding Drexel's Professional Staff salary structure, Please review the for some information on our benefits offerings. Special Instructions to the Applicant Please make sure you upload your CV/resume and cover letter when submitting your application. Review of applicants will begin once a suitable candidate pool is identified. #CB

Keywords: Drexel University, Philadelphia , HR Service Center Representative, Other , Philadelphia, Pennsylvania

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