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Front Desk Supervisor - US-PA-Philadelphia

Company: GF Management
Location: Philadelphia
Posted on: September 24, 2022

Job Description:

Embrace the simplicity of small town life at Sheraton Great Valley Hotel. Situated near the town of Malvern in Frazer, Pennsylvania, our hotel is framed by scenic valleys and rivers. As part of the Philadelphia suburbs, we are 30 miles northwest of downtown Philly. Plus, we're within a quick drive of West Chester University and Immaculata University along with great outlet shopping at QVC.

The Sheraton Great Valley is currently seeking a Front Desk Supervisor to assist the Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the front office staff to ensure the highest quality of guest service.

Job duties include:

* Ensures that all front office associates receive training adequate for the performance of the position. Provides feedback on a continual basis.
* Participated in the training, developing and disciplining of all front office staff.
* Maintains records of absences and tardiness.
* Performs all front office duties including check-in, check-out, reservations, etc.
* Maintains a high daily average rate (ADR).
* Answers inquiries pertaining to hotel policies and services.
* Ensures that all required reports are completed and submitted in a timely manner.
* Ensures guest satisfaction by responding to and resolving guest complaints.
* Is aware of direct competition.
* Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
* Maintains regular contact with the Housekeeping Department to ensure proper room status.
* Fills in for the Assistant Front Office Manager in his/her absence.
* Must wear required uniform. Must maintain a neat, clean, well-groomed appearance.
* Ensures that staff is in adherence to uniform/grooming standards at all times.
* Ensures that all guests are served.
* Notifies Front Office Manager of guest comments.


Associate's Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures.

Keywords: GF Management, Philadelphia , Front Desk Supervisor - US-PA-Philadelphia, Other , Philadelphia, Pennsylvania

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