Call Center Advisor
Company: Acadia Healthcare
Location: Norristown
Posted on: August 7, 2022
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Job Description:
ESSENTIAL FUNCTIONS:
Review prospective admissions against approved admission criteria,
policies and procedures.
Initiate contact to gather required clinical and demographic data
from patient and other sources.
Respond promptly to inquiry calls.
Schedule assessments.
Conduct pre-admission assessments.
Assist prospective patients and significant others in seeking
treatment.
Refer inquiries to other agencies and community resources when not
appropriate for facility assistance or admission.
Coordinate with referral sources.
Coordinate transportation arrangements for patients.
Responsible for maintaining all the documentation involved with the
admissions process.
OTHER FUNCTIONS:
Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High school diploma or equivalent required with college degree
preferred. One-year experience in healthcare admissions, preferably
in the mental health or substance abuse field.
Keywords: Acadia Healthcare, Philadelphia , Call Center Advisor, Other , Norristown, Pennsylvania
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