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Continuum of Care Account Executive - Telecommute

Company: UnitedHealth Group
Location: Philadelphia
Posted on: June 25, 2022

Job Description:

naviHealth, part of Optum and the UnitedHealth Group family of businesses, combines the talents of our dedicated staff and leading-edge technology to deliver compassionate care to seniors nationwide. With millions of lives touched, we are innovating the way health care is delivered from hospital to home so seniors can lead more fulfilling lives. A career with us means making an impact in the lives of those we serve, including vulnerable populations who benefit from care that is more efficient, more effective and more human. Our environment empowers our team members to elevate our interactions with each other and the experiences we deliver to our patients, giving them more days at home. Join our team, it's your chance to improve the lives of millions while doing your life's best work.(sm) Why naviHealth? naviHealth is the result of over a decade of dedicated visionary leaders and innovative organizations challenging the status quo for PAC management solutions. We do healthcare differently and we are changing healthcare one patient at a time. How might you ask? By hiring talented clinicians, engineers, analysts, and healthcare leaders to create and utilize cutting edge technology to provide the patient with the best level of care for the right amount of time. - Why Is This Role Critical? The Continuum of Care Account Executive (CCAE) will achieve targeted growth by successfully executing sales activities in naviHealth's post-acute (PAC) sales division. PAC Levels of Care include (but not limited to): Skilled Nursing Facilities, Home Health Agencies, Hospice, Inpatient Rehabilitation Facilities (IRF), Durable Medical Equipment (DME), and Long-Term Acute Care (LTAC). These providers work directly with partnering referral sources to manage incoming patient placement requests to the specified, appropriate level of care. naviHealth's Intake solution (nH Intake) automates and streamlines this referral process to place patients in a more timely and efficient manner through a web-based communication tool. In real time these PAC providers are able to review patient demographics and necessary patient documentation to fully evaluate the request and determine accommodating the patient's needs. CCAE responsibilities include building and maintaining a healthy pipeline of prospects through web leads, telephonic outreach, e-mail, utilization reports, outreach campaigns, growth within assigned accounts, and implementations while executing sales to all levels of care in the PAC industry. It is expected that there is a mix of incoming leads while researching opportunities on their own. The CCAE will also build a rapport and maintain relationships with these accounts to effectively manage them in all sales capacities in an ongoing basis as the first point of communication and escalation. The CCAE will be responsible for all aspects of the sales process, including working with the PAC Network Development team on new implementations, PAC Major Accounts for divestures/acquisitions, and developing/maintaining their own pipeline of prospects within their assigned territory. The CCAE will focus on a specific region of the country to manage customer relationships on any sales related function, driving existing market sales, handle escalated customer support/contracting/billing issues, upsell existing customers, and support the business in growth initiatives which will impact the team and organization. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Focused on revenue growth of promoting software products and services within an assigned region to all levels of care in the post-acute industry
    • Included but not limited to: Skilled Nursing Facilities, Home Health Agencies, Hospice, Inpatient Rehabilitation Facilities (IRF), Durable Medical Equipment (DME), and Long-Term Acute Care (LTAC)
    • Building and maintaining pipeline of PAC prospects across all Levels of Care
      • New customers in existing markets, hospital implementations, and leads (web, e-mail, telephonic, and outreach campaigns)
      • Existing customers include upselling of added/new product functionality, site additions, and user adds
        • Upsell Opportunities
          • PAC EMR Integrations
          • PAC Discharge
          • Future functionality additions
          • Web leads, telephonic (incoming/outgoing), e-mail, hospital implementations, divestures, and acquisitions, etc.
          • Vetting key target prospects and working with Marketing on sales campaigns
          • Focused on customer inquiries for any sales related escalations
            • Escalated point of contact with customer requests/issues for contracting, connectivity adjustments, adjusted billing via contract/amendment, etc.
            • Working closely with PAC Network Development Team on hospital implementations
              • Communicating updates on key provider outreach, customer execution, and post-implementation target lists You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
                • Bachelor's degree -
                • 1+ years of successful sales related experience, preferably in the healthcare IT industry
                • Proven experience and success with Inside Sales: pipeline organization, meeting sales and calls quota, upsells, developing/maintaining strong working relationships, product utilization, troubleshooting/escalating issues, and billing reconciliation
                • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance Preferred Qualifications:
                  • Bachelor's degree in a business-related discipline
                  • Experience and proven success in the Healthcare IT industry
                  • CRM/Contracting experience such as Salesforce, APPTUS, etc.
                  • Knowledge of the healthcare industry, specifically post-acute space
                  • Background in information technology and selling software solutions
                  • Solid critical thinking and communication skills
                  • Team player and able to work collaboratively with internal team members. In particular: Field Operations, Marketing, Account Management, Implementations, Product, Customer Support, Leadership, and Finance
                  • Highly organized and possess solid planning abilities
                  • Ability to be engaging through remote dialog (telephonic, e-mail, etc.)
                  • Individual competitiveness while focusing on the goals for the company - About Us naviHealth is a pioneer in post-acute care and care transitions with a combined unprecedented 19 years of experience that uniquely positions us to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. -We provide clinical support alongside scalable technology and advisory solutions that empower health systems, health plans, and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes. naviHealth Values We care about the people we serve. We care about each other. We care about our communities. We embrace innovation. We like simple. To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $45,000 to $100,000. The salary range for Connecticut / Nevada residents is $50,000 to $110,000. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Continuum of Care Account Executive, AE, Accounts, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote

Keywords: UnitedHealth Group, Philadelphia , Continuum of Care Account Executive - Telecommute, Other , Philadelphia, Pennsylvania

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