Dispatch Clerk

Company: Cream O Land
Location: Florence
Posted on: May 16, 2022

Job Description:

Job Description Job Summary: The Dispatch Clerk will assist the Operations department with day to day task to include receiving of emergency or non-emergency calls, monitoring driver activities throughout the day, record keeping and addressing any customer concerns. Supervisory Responsibilities: None. Duties/Responsibilities: Answers incoming calls and communications. Coordinates response and delivery of received information to field staff. Assist dispatch department and deploys staff, vehicles, and/or units based on communications received. Adeptly uses multi-line telephone system, mobile phones, and other communications methods and networks. Maintains calm communication with and provides instruction to incoming callers. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal communication skills. Ability to execute directions accurately and with speed. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks, delegating when appropriate. Ability to operate or to quickly learn a variety of communications systems. Bilingual a plus. Must have knowledge of MS office products including Excel. Education and Experience: High school diploma or equivalent required. At least one year of related experience perferred. Physical Requirements: Prolonged periods of sitting at a desk and working with dispatching equipment. Must be able to lift up to 15 pounds at times.

Keywords: Cream O Land, Philadelphia , Dispatch Clerk, Other , Florence, Pennsylvania