Principal-Application/Product Support
Company: DIRECTV
Location: Philadelphia
Posted on: May 16, 2022
Job Description:
At DIRECTV, we're connecting the world through the latest tech,
top-of-the-line communications and the best in entertainment.
Innovation powers all that we do, and our groundbreaking solutions
deliver compelling communication and entertainment experiences to
millions of customers worldwide. As part of our team, your next big
idea could be our newest innovation. Here's your opportunity to
combine your passions for entertainment, media and technology to
transform our company and your career. Overall Purpose:
This career step requires expert
level experience. Responsibilities are inclusive to Production
Application Support (PAS) functions and/or Business Operations
Assurance (BOA) functions. PAS responsibilities include:
Performing Application Monitoring and
Response, Application Problem Management/Resolution, Application
Change Management and Implementation, Scheduling, Tuning and
Configuration of Application and Infrastructure Components, Project
Implementation work associated with new applications or changes to
existing applications, and Service Assurance Management, Status and
Metrics. Key Roles and Responsibilities: BOA responsibilities
include:
Works as a liaison and escalation
point for clients and other IT organizations as a subject matter
expert across the business and application towers for the business
processes they represent; Management, ownership and/or leadership
of Critical Business Services (CBS); Proactively utilize tools to
analyze E2E Business Transaction Flows across Application Eco-
Systems with Business Partners; Business flow Monitoring and
Response; Issue Life Cycle Management/Resolution; Root cause
analysis and resolution; Partner with COE and Business on Business
Case justification; Service Assurance Management, Status and
Metrics. Both PAS and BOA are responsible for the uptime and
availability of supported applications as well as managing the
deployment of application upgrades in the pre-production and/or
test or production environment. Application support may include
other associated software or hardware components required for the
application to work. On call 24X7 in the event of an outage and
must be knowledgeable about the specific applications they support.
Work closely with COE and Development organizations for any
defects, upgrades, or enhancements. Monitor application
availability, or end to end application performance and metrics,
via a standard tool set and take proactive actions as issues arise.
Interface closely with 3rd party vendors as needed. Manage
application availability issues, CBS ownership, application
productivity, end to end business flowthrough, work user issues
associated with customer ordering, provisioning, and service
assurance, and help to coordinate integrated problem resolution.
Solves non-routine problems by independently applying judgment to
established analysis and standard approaches for CBS business
issues and transaction flow thru issues. Provides administration of
the tools necessary to support the CBSs: supports, tests and
configures performance tools. Also support CBS Alarm/Transaction
Flow Analysis/Correlation. Oversight of vendor/supplier functions.
Identifies areas for improvement and develops action plans to
improve CBS and application performance. Oversight of SLAs (Service
Level Agreements) and provides input on long range planning.
Business Partner liaison and reporting. Participate in the
established ITO Problem Management process. Job Contribution:
Expert level technical professional. Advisor on technical knowledge
and ATT technologies. Education: Preferred Bachelors degree in
Business, Information Systems, Engineering, Math, or Sciences;
Developer nanodegree; or equivalent experience. Experience:
Typically requires 8-10 years experience. Technical Career Pathway
(TCP) role. Supervisory: No. Remote: Yes. Open to anywhere in the
United States.
Principal Functional Skills / Competencies associated with this
Title:
- Application Maintenance
- Change Control
- Database Structures
- Emerging Technologies
- Hardware Infrastructure
- Incident and Event Management
- Information Security Management
- IT Availability Management
- IT Service Management (ITSM)
- Operating Systems and Environments
- Production Control
- Production Support
- Scripting Tools and Languages
- Software Development Life Cycle
- Software Problem Management
- System Performance Tools Note: Additional skills / competencies
may be added to this specific requisition. During the application
process, you will be asked to provide your proficiency and
experience with all the skills / competencies associated with the
requisition. COVID Statement -This position is subject to the
DIRECTV COVID-19 Vaccination Policy. Click for additional
information. Salary Range: Our Principal Application / Product
Support can earn between $95,500 - $190,900 depending on experience
and geographic location. Not to mention all of the other amazing
rewards that working at DIRECTV offers. From health insurance to
tuition reimbursement and paid time off to discounts on products
and services just to name a few. There is a lot to be excited about
around here. Remote: This is a remote position that can be located
anywhere in the United States. #LI-Remote Ready to join our team?
Apply today! RSRDTV
Job Posting: Apr 19, 2022, 6:13:12 PM
Other Locations: Colorado-Denver, California-Los Angeles
Schedule: Full-time
Job Level: Senior Associate/Second Level Manager
Keywords: DIRECTV, Philadelphia , Principal-Application/Product Support, Other , Philadelphia, Pennsylvania
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