Bilingual Help Desk Rep (Looking for French Speakers)
Company: Vitalyst LLC
Location: Philadelphia
Posted on: May 17, 2022
Job Description:
Job Description Do you have great customer service skills and
enjoy helping others over the phone? This role could be for you! We
are searching for call center agents who's main function will be to
respond to customer telephone inquiries and voicemails. As a
Vitalyst Consultant, you will provide business users with
educational and support services for their technology tools. To be
a successful Consultant, you should be customer-focused, have
excellent communication skills, be professional, and be able to
learn at a fast pace. At this time, this position is 100% REMOTE.
We are looking for candidates with bilingual skills. (French &
English)Responsibilities
- Provide outstanding service with a positive, empathetic and
professional attitude
- Schedule follow-up support calls to reinforce learning and
enhance understanding
- Display excellent verbal and written communication skills
- Communicate and coordinate with colleagues to deliver "the
answer"
- Operate capably in a fast-paced environment
- Follow detailed instructions with consistency and accuracy
- Adapt easily to rapid changes in requests, processes, and
procedures
- Acquire new technical, business, and customer service skills
proactively
- Recognize the human aspect of each customer's experience
Optional Useful Skills:
- Knowledge of Microsoft Office and other productivity
software
- Possession of Technical training and/or industry
certifications
- Experience and/or education within the IT field
- Experience training and/or teachingAbout the Position Hours
During training, the hours for this position are 9:00 AM - 5:30 PM,
Monday-Friday. Once training is complete, alternative work
schedules are established to address staffing as well as individual
needs. Traditional Benefits Core Health Benefits Program:
- Medical and Prescription drug coverage
- Dental coverage
- Voluntary Short-Term and Long-Term disability plan
- Voluntary Critical Illness and Accident Benefits plan
- Basic Life Insurance (employer paid)
- Vision coverage (employer paid once you enroll in medical)
Additional Benefits and Perks:
- Paid Training - Key processes and procedures initially; then
ongoing training
- Paid Time Off: Generous and flexible paid time off policy
- 401(k) Savings Plan (with Employer Match)
- ID Theft Protection Insurance
- Legal Protection Benefit
- Employee Assistance Program Why you should apply About Vitalyst
Vitalyst provides business users with educational and support
services for their technology tools-the software applications
employees use every day to do their jobs. Our services include live
phone support to answer 'how-to' and technical questions as well as
virtual coaching and training resources, live and recorded webinar
training classes, and a self-help web portal. We also provide video
content and digital reference guides with tips and tricks for using
the latest tech tools. Our Employees New employees arrive in
various stages from all walks of professional activity. This
diversity unites us with an enhanced self-assurance: if a solution
is not readily apparent, our entire crew of consultants is
available to hammer out the best response. Teamwork! And all of us
share one very important thing in common-we love helping our
customers! Ongoing Technical Training after initial training period
- A supportive culture
- Core values we are all proud to share
- We are a team of highly trained experts (just ask us!). We
depend on each other for help, motivation, and the ability to
deliver our best customer experience possible!
Keywords: Vitalyst LLC, Philadelphia , Bilingual Help Desk Rep (Looking for French Speakers), Other , Philadelphia, Pennsylvania
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