Outreach & Enrollment Specialist
Company: Resources For Human Development, Inc.
Posted on: May 16, 2022
Job DescriptionDescription/Job SummaryThe Outreach and
Enrollment Specialist increases health insurance coverage and
access to quality primary health, dental, and behavioral care for
community residents and established patients. Specialist will
provide outreach and education for community residents and
patients, who lack access to healthcare and health insurance,
provide enrollment and application assistance to uninsured and
underinsured people and build enrollment-focused partnerships with
local groups and organizations.Team members are expected uphold the
health center mission by assuring that patients receive health care
that is competent, caring, and meets with a high degree of
satisfaction. In addition, staff must support FPCN's commitment to
the creation of a trauma-informed system of care that continually
recognizes and responds to the impact of traumatic stress on all
those who have contact with the organization, including children,
adults, families, caregivers, and staff.
- Provide enrollment assistance (including but not limited to
completing coverage applications, gathering required documentation
and troubleshooting the enrollment process) for uninsured children
and adults to access subsidized, low-cost and free health insurance
programs through the PA health insurance marketplace (Pennie),
Medicaid, Medicare, and the Children's Health Insurance Program
(CHIP). This includes advocating for people wrongly denied for
- Provide structured patient education on health coverage, engage
in follow-up conversations and offer renewal assistance for
- Advocate for retroactive health coverage for FPCN and non-FPCN
visits to reduce client medical debt and recover revenue for the
- Support the development and implementation of organizational
and community based outreach and enrollment initiatives.
- Distribute outreach materials to patients, community members,
partner organizations and businesses to build coverage option
- Develop, discover and attend community events in order to
promote coverage options and the mission and services of the
- Collaborate with various local organizations to build awareness
of coverage options, spur enrollment and build referral
- Attend and actively participate in monthly O&E team
- Attend and successfully complete all required training
programs; participate in ongoing conference calls, webinars, and
other professional development opportunities.
- Accurately and promptly document all client engagement and
outcomes in electronic health records system (Athena) to assist in
case management, track goal achievement and maintain client
- Other duties as assigned.ESSENTIAL DUTIES ADDENDUM:Community
- Meet inreach goals, including minimum of 100 encounters per
- Meet outreach goals, including minimum of 1 outreach event per
- Meet enrollment goals, including minimum of 20 applications per
- Lead the development and implementation of outreach initiatives
at your siteRequired Experience
- Knowledge of the health and human services infrastructure,
health insurance programs and public coverage options a
- Bachelor's degree in a related field (social work, public
health, human services, etc.) preferred or equivalent experience
with willingness to grow in the fieldRequired Qualifications
- Strong computer skills with proficiencies in Outlook, Word,
PowerPoint, Excel, internet-based applications and the Microsoft
- Ability to advocate and navigate complex benefits programs for
- Must be able and willing to travel around the health center's
service area either via a personal vehicle or public transportation
(travel expenses reimbursed).
- Strong oral and written communication skills
- Must possess the ability to read and interpret documents and
write routine reports and correspondence.
- Must possess the ability to speak effectively before groups and
actively engage the general public in outreach situations.
- Must possess the ability to interact respectfully with diverse
cultural and socio-economic populations.
- Ability to effectively develop and nurture relationships with a
diverse group of stakeholders.
- Ability to work independently and coordinate multiple
- Ability to meet goals and timelines.
- Must be a team player.
- Exhibit behaviors that align with RHD/FPCN's organizational
values, mission, and beliefs and avoid displaying behaviors that
are in opposition to those values
- Support FPCN's commitment to the creation of a trauma-informed
system of care that continually recognizes and responds to the
impact of traumatic stress on all those who have contact with the
organization, including children, adults, families, caregivers, and
- Demonstrate cultural competence/proficiency in interactions
with others by treating co-workers, colleagues and those receiving
service with respect and fairness at all times.
- Ability to build and maintain positive and professional
relationships based on respect, trust, and safety.
- Ability to create a space for staff and those we serve to feel
physically and emotionally safe.
- Ability to support individuals on their paths to recovery and
healing and resist re-traumatization of staff and patients.
- Demonstrate exemplary problem-solving, communication,
interpersonal, and conflict resolution skills.
- Ability to work effectively as a team member
- Highly responsible and reliable as well as courteous
- Unconditional ability to maintain patient confidentiality
- Exemplary organizational skills and ability to
prioritizeProgram SummaryFamily Practice and Counseling Network, a
program of Resources for Human Development, is a network of
community health centers providing comprehensive primary care,
dental and behavioral health services. The Network consists of four
health centers in Philadelphia - Abbottsford-Falls Family Practice
& Counseling in the Northwest, the Stephen and Sandra Sheller 11th
Street Family Health Services of Drexel University in the North,
the Health Annex in the Southwest, and Annex West Health Center in
West Philly housed in Action Wellness building (formerly Action
AIDS), as well as the SBHC Collaborative, a partnership between
Education Plus Health (EPH) and FPCN at CB School in Roxborough.
Today the Network serves more than 20,000 patients annually and is
an NCQA certified Patient-Centered Medical Home, and recognized by
HRSA as a National Quality Leader for Behavioral Health.The
Network's mission is to provide person-centered, integrated and
comprehensive health services to individuals and families across
their lifespan. The Network promotes resiliency and well-being
among patients, staff and surrounding communities. Network services
are targeted to the surrounding communities and the advisory
committee that guides services primarily consists of people from
the communities served.RHD employees and programs in the City of
Philadelphia are required to follow the COVID vaccine mandate. The
City of Philadelphia has issued an Emergency Regulation Governing
the Control and Prevention of COVID-19 Mandating Vaccines for
Healthcare Workers and In Higher Education, Healthcare, and Related
Settings ("Vaccine Mandate Regulation"), which mandates vaccine for
healthcare workers and in higher education, healthcare, and related
settings. This mandate became Effective on August 16, 2021 and
requires Healthcare Workers and certain workers at Healthcare
Institutions to be fully vaccinated by October 22, 2021. Fully
vaccinated means it has been two weeks since the final dose of
vaccine. Thus, we now require vaccination prior to start for all
new hires.Resources for Human Development is an equal opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, age, religion, gender,
gender identity, sexual orientation, national origin, genetic
information, veteran, or disability status.
Keywords: Resources For Human Development, Inc., Philadelphia , Outreach & Enrollment Specialist, Other , Philadelphia, Pennsylvania
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