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Customer Success Platform Administrator

Company: 360pi
Location: Philadelphia
Posted on: January 16, 2022

Job Description:

As a Gainsight Administrator, you have knowledge of the benefits, limitations and configuration of Gainsight and are responsible for supporting the related business processes. You have worked with stakeholders across one or more organizations to identify problems and have worked as part of a team implementing solutions to better the company and the system. You are a solution-driven rockstar always focused on delivering consistent value to your users. While you have a pragmatic approach toward building solutions, you are eager to learn new ways of doing things, new technologies and new approaches. Responsibilities: * Perform day-to-day administration, configuration and troubleshooting of our Gainsight environment * Provide technical and functional support to users of Gainsight and related applications * Key player in enabling the Digital First customer success team strategy * Support customer success team in presenting solutions to meet stakeholder requirements * Design/improve Gainsight Dashboards and Reports to meet end-user requirement * Create Gainsight flows to automate business processes and improve data quality within the Gainsight environment * Collaborate with team on providing everyday end-user support (via slack and development of internal support tool) * Log and track identified system problems through resolution * Work in an agile and dynamic environment to facilitate timely responses to changing project requirements. * Performs, upgrades and completes system maintenance * Prioritize developing skills related to Gainsight administration * Optimize workflows within Gainsight as it relates to customer health scorecards and monthly NPS distribution * Support other technology-enabled initiatives across the customer team * Bachelor's degree required, ideally in a computer/systems-related field * Two (2) years of Salesforce.com configuration and administration preferred, but not required * Strong Salesforce user, administrative, configuration, dashboard, and reporting skills * Salesforce Lightning experience preferred, but not required * Previous Gainsight experience preferred * Previous Sales Operations or Business Operations, or Customer Success/Account Management experience with an affinity for technology, data, and process would be beneficial * Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs) * Experience in building custom reports and thinking analytical about what needs to be measured * Familiarity with reviewing and understanding data used to build dashboards and reports * Understanding of Customer Success/Client Services * Excellent critical thinking skills; able to break down ambiguous problems into concrete, manageable components and think through optimal solutions * Project management and task organization skills * Excellence in providing end user support * Clear communicator with excellent written, verbal, and listening skills * Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications * Confidence in advocating for best practices * High degree of resiliency and accountability If this sounds like something you would like to be part of, we'd love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology and methodologies we use are constantly changing and we value talent and interest over specific experience. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law. While this position can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment. #LI-remote #LI-SS1

Keywords: 360pi, Philadelphia , Customer Success Platform Administrator, Other , Philadelphia, Pennsylvania

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