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Systems Engineer - MSP

Company: Jobot
Location: Philadelphia
Posted on: January 16, 2022

Job Description:

This Jobot Job is hosted by Nicole Prokop

Are you a fit? Easy Apply now by clicking the 'Apply' button and sending us your resume.

Salary $75,000 - $95,000 per year

A Bit About Us

My client is a leading Woman Owned IT Company with a wide variety of technology and software solutions. With over 50 years as a technology innovator, our expertise spans a wide range of services from Accounting/ERP software solutions, private and Public Cloud offerings, Managed IT Services, and Security solutions to help grow, protect, and streamline your business operations. The team takes a holistic approach to meet customers needs and create technology solutions that will position them for success in the marketplace.

Why join us?

Located in Philadelphia, my client offers a stimulating and diverse work environment that enables growth with competitive salary/compensation plans and great benefits, including medical/dental/vision/prescription plan, life/STD/LTD, 401k plan.

Job Details

Skills And Requirements

Successful candidates should have at least 5 years experience setup, configuration, and administration of a wide variety of IT systems including

Microsoft365 Exchange, Teams, Sharepoint, AzureAD and conditional access

Azure virtual machine management and access

Windows Server roles and services such as group policy and Active Directory

Networking and firewall DNS, DHCP, vLANs and VPNs

Successful candidates will also have exceptional written and verbal communication and customer service skills. MSP Experience a plus.

Job Responsibilities

Full time remote.

Provide tier 3 customer support for all CompuData clients as assigned.

Assist other staff members in providing support through training and guidance as needed.

Help create a positive work environment by providing positive and constructive feedback for staff members.

Completing new customer onboards as assigned. This includes, but is not limited to, email migrations, cloud migrations, managed service onboards, never server installations, and implementing new services for customers.

Technical account manager for priority customers.

Responsible for implementing technical solutions that match CompuDatas existing services and product offerings.

Responsible to maintain relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.

Monitor customer and cloud environments through CompuDatas monitoring tools to ensure uptime and proactively address issues.

Maintain customer satisfaction through personal contact and prompt resolution of service problems.

Make recommendations for new technologies where fit.

Provide off-hours support for emergency calls as a member of an escalation on-call rotation.

Interested in hearing more? Easy Apply now by clicking the 'Apply' button.

by Jobble

Keywords: Jobot, Philadelphia , Systems Engineer - MSP, Other , Philadelphia, Pennsylvania

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