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Operations Support Team Lead

Company: Almac
Location: Norristown
Posted on: January 16, 2022

Job Description:

Almac Group is currently seeking a Operations Support Team Lead for our Durham, NC location. The Operations Support Team Lead willLead, coordinate, and align support activities across Production, Warehouse, Distribution, Returns, and Label Control including Investigations, Training, and other assigned functions to ensure departmental goals are achieved.Responsibilities include but are not limited to:Train, mentor, and coach the Operations Lead Investigators and trainers to ensure they are competent and capable in their areas of expertise.Lead and oversee the operation investigators in order to ensure the application of the investigation process to document facts, identify contributory factors, root causes, and CAPA's, are appropriate, accurate, and prevent re-currence. Monitor the status of Operations QI's and TQ's, and track the progress of investigator(s) so that reports are completed on time in accordance with requirements.Supervise and review the training and onboarding processes in operations to make sure they are effective in delivering the desired outcomes. Work with trainers and area managers to ensure all department training is up to date and in compliance with requirements. Liase with other training departments to identify best practices and continuously improve the development and delivery of training.Administer department policies, run summary and progress reports, and perform other assigned tasks or duties as needed.Additional Functions:Provide regular updates to the Director of Operations and area managers regarding status of investigations and training in their area as needed. This may include agreed KPIs for key areas of operation to summarize the progress in each area.Stay current on industry trends in the tools and methods used to conduct investigations, reach root cause, and address Human Factors in performance.Author departmental, site and/or global SOPs as assigned. Complete task by drafting and road testing processes, ensure global consensus is obtained where needed and finalizing and routing the procedure for approval. Additionally provide department and/or site training where required. -Provide assessment and review of training methods, provide proposals and suggestions to improve training outcomes, and work with operations and other Almac training groups to improve and innovate the training process.Qualifications:Required Experience / Education: Associate's Degree or HS/GED with 2 years equivalent work experience3 + years production managementPreferred Experience / Education:Preferred experience:Pharmaceutical/Clinical LabelingClinical trialsClinical suppliesPharmaceutical industry Required Knowledge:Pharmaceutical/Clinical LabelingPrior work with and proven comprehension of technical documentsGeneral Pharmaceutical GMP and/or GDP and SOPsPreferred Education: - Bachelor's DegreeWhat can Almac Group offer you? Medical, Vision & Dental benefits from the 1st of the month following start date20 days PTO per year, accrued monthly following start date12 holidays per yearCompany paid Long and Short-term disability along with Life Insurance401k company contributionProfessional development programs/ continuous learning opportunitiesWant to see our latest job opportunities? Follow us on LinkedInAlmac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. - We are a privately owned organization that has organically grown over 50 years now employing 6,000 highly skilled personnel worldwide. -Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. 'Partnering to Advance Human Health' is more than just a tagline - it is our way of life.Embracing diversity is at the heart of enhancing Almac Group's unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement. We are committed to cultivating a welcoming, supportive, and inclusive environment for all. - Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally.RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV's not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.EEO is the LawEEO is the Law GINA SupplementAlmac provides reasonable accommodations to people with disabilities who need assistance completing the application process. -Please email us at -to request assistance.

Keywords: Almac, Philadelphia , Operations Support Team Lead, Other , Norristown, Pennsylvania

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