Optical Team Lead
Company: Vision Associates Inc
Posted on: January 16, 2022
An Optical Team Lead is responsible for supporting all facets of
the dispensary, including but not limited to: The daily operation
of the optical shop, including leading the optician team through
changes, high level personal sales performance, expense and
budgetary controls, and inventory controls while maintaining the
highest level of customer service. Ensuring our patients have the
best experience is a priority. A successful candidate will be
self-motivated, organized and detail-oriented with an ability to
multitask while working in a fast-paced environment. This position
requires a commitment to teamwork and provides a great opportunity
to join a growing and successful company. The Optical Team Lead
will be expected to learn and support the policies and procedures
necessary for opening, closing, and operating the dispensary, and
is ultimately the subject matter expert for daily operations in the
optical. Responsibilities Meet and/or exceed pre-established
Demonstrate a professional and enthusiastic representation of
Vision Associates at all times.
Must perform all responsibilities as an Optician
Listen and respond immediately with an appropriate level of concern
to all patient and practice issues.
Analyze, solve, and correct customer service issues.
Ensure best practices are being delivered so that patients are
satisfied and make their purchases with the optical dispensary.
Ensure from an operational standpoint that staff training, coaching
and development are utilized for every optician.
Responsible for partnering with District Manager on scheduling all
associates to the needs of the business
Assist the District Manager in all recruiting activities.
Motivate employees to exceed performance standards and recognize
Communicate directly and promptly any concerns related to patient
or practice satisfaction to the District Manager
Foster positive working relationships with the practice doctors and
Initiate appropriate action to improve personal optical sales
performance, setting an example for the optical team.
You may from time to time be required to perform tasks not
specifically listed here, but the company will ensure that you have
received adequate training and support to facilitate such assigned
Required Skills Previous leadership experience in retail and/or
State licensure and certifications (where applicable).
Effective interpersonal, coaching and development skills.
Excellent problem-solving abilities.
Strong communication skills (verbal & written).
Ability to foster and maintain a positive working relationship with
the practice team and optical staff.
Ability to adjust priorities and manage time wisely in a fast-paced
Ability to communicate in a clear, concise and understandable
Ability to analyze financial data to identify trends and adjust
Recruiting and interviewing skills
Ability to be on your feet most of the day or moving on the sales
Keywords: Vision Associates Inc, Philadelphia , Optical Team Lead, Other , Willingboro, Pennsylvania
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