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Patient Triage Coordinator

Company: Recovery Centers of America
Location: King Of Prussia
Posted on: November 23, 2021

Job Description:

Night (2nd) 2:00 pm - 10:30 pm - The Patient Triage Coordinator at Recovery Centers of America (RCA) is on the front line in the fight against addiction. As the first point of contact for someone looking for help for themselves, a loved one, or patient, the Patient Triage Coordinator exercises compassion, empathy and care in every interaction.Specific Responsibilities: Demonstrate leadership, professionalism, and uncompromising ethical behaviorPromptly receive and process inbound Admission Center interactions via phone, email, chat and/or social media channelsComfort, motivate and inspire patients to accept help and successfully intervene as neededFollow defined policies and procedures, responsible for all phases of the Admissions process from providing program and services information and triage to completing the intake process for admission including, but not limited to:Triage incoming phone calls to determine intent and needs of callerDirect callers through appropriate Mission Center workflows depending on caller's needsDrive digital health platform enrollment, offering information and answering related questions where neededField incoming inquiries through Omni Channel platform, which include live chats, emails, and web inquiriesPre-screen patients for treatmentReview and understand insurance eligibility, determine which benefits are available and communicate options to patientsAssess facility and bed availability based on patient needs; schedule logistics for admissions, including reserving a bed, transportation and intervention servicesEducation and Experience: 2+ years in customer service with healthcare experience preferredProficiency in Microsoft office; Salesforce experience a plusExperience working in a substance abuse facility, in the treatment of addiction or mental health preferredJob Type: Full-timeBenefits:401(k) matchingDental insuranceHealth insurancePaid time offVision insuranceSchedule:Monday to FridayNight shiftWeekend availabilityEducation:High school or equivalent (Preferred)Experience:customer service with healthcare: 1 year (Preferred)Shift availability:Night Shift (Required)Work Location: One location

Keywords: Recovery Centers of America, Philadelphia , Patient Triage Coordinator, Other , King Of Prussia, Pennsylvania

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