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Customer Solutions Specialist

Company: NewLane Finance
Location: Mantua
Posted on: November 23, 2021

Job Description:

NewLane Finance,
Philadelphia, PA

Customer Solutions Specialist-Insurance Department:
Currently "work from home" schedule, will transition to Hybrid Work Schedule: 2-days in Office, 3-days remotely, date to be determined.

NewLane Finance Company ("NewLane"), a subsidiary of WSFS Bank, is a commercial equipment finance company serving small and mid-size businesses nationwide. NewLane is powered by WSFS Bank, a $14B financial organization that has been named "Best Place to work" for the third year in a row. Our mantra is " business lending done right," and our strategy is to revolutionize small business lending by employing the latest technology and a motivated workforce to deliver fair and transparent financing solutions to businesses with unmatched levels of speed, convenience, and customer service. Our products and services are offered to businesses primarily through financing programs with equipment manufacturers, distributors, and dealers.

NewLane is immediately seeking a Customer Solutions Specialist with strong operational skills and experience dedicated to the company's captive property equipment insurance program. Key responsibilities include overseeing the day-to-day management of the insurance program involved with customer service, billing, claim administration, and management reporting. The successful candidate will also possess an energetic, courteous, and professional demeanor.

Our Values:
Integrity
Passion
Teamwork
Commitment to Excellence

Essential Functions :
Effectively manage NewLane's equipment protection plan and activities associated with the enrollment of customers into NewLane's captive insurance program.
Liaison with the company's third-party insurance carrier.
Confidently communicate NewLane's insurance requirements with customers.
Review certificates of insurance to ensure that they comply with NewLane's insurance lease requirements.
Test and maintain NewLane's automatic enrollment to the insurance program.
Identify inefficiencies within the current workflows and assist in implementing improvements.
Work cross-functionally with customer service and accounting departments.
Forecast and manage loss ratios (working with third-party claims administrator) and refine the data according to equipment cost, type, class, and location.
Assist other areas such as billing and customer service.
Willingness to learn new technology, processes, and procedures.
The Insurance Manager shall perform other duties as assigned or as the business needs arise.

Requirements:
Two years of finance, insurance, or customer service experience.
General knowledge of commercial equipment financing.
Product and casualty insurance experience preferred.
The successful candidate will possess a positive and "customer-centric" attitude, adhering to NewLane's core values.
The candidate must have a "business" mindset, an understanding of property insurance, and the basics of the financial services industry.
Experience in reporting.
One to three years in relevant insurance, operations, and customer service.
Exceptional organizational skills.
Ability to work autonomously while displaying excellent written and verbal communication skills.
Detail-oriented and able to remain patient and professional when interacting with customers.
Ability to work quickly and efficiently without sacrificing quality.
Proficient computer skills including MS Office Suite and ability to learn various proprietary software programs.
Must have legal right to work in the U.S.

The successful candidate will receive a competitive compensation package, excellent benefits package to include: Health, Rx, Dental, Vision, Life Insurance, AD&D Insurance, Additional Voluntary Life Insurance, Short Term/Long Term Disability Insurance, Flexible Spending, 401(k) with match, generous PTO and much more---

NewLane Finance Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

NewLane Finance Company will not be able to provide Relocation or Sponsorship.

Keywords: NewLane Finance, Philadelphia , Customer Solutions Specialist, Other , Mantua, Pennsylvania

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