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Customer Service / Operations Specialists

Company: Aon Corporation
Location: Fort Washington
Posted on: June 12, 2021

Job Description:

Aon is looking for Customer Service Operations Specialists The Operations Specialist, with Aon Business Services - Integrated Services, will support our Healthcare Individuals Program in Fort Washington, PA Multiple positions available. Your impact as a Customer Service Operations Specialist I Responding to client inquiries (email), processing financial transaction and working with multiple systems. Position offers a variety of assignments and learning opportunities. Responding to client inquiries Responsible for responding to client inquiries for new, renewal and endorsement processes via email . This colleague assesses the needs of the client and can act as advisor or processor, depending on the request. The colleague must be licensed due to the advisory capacity he/she must fill. If the need is transactional, the colleague would process the request based on program rules and underwriting guidelines within the policy management system and then respond in written form. While templates are in place, due to the nature of the request, the colleague will need the ability to create manuscript responses. Financial Transactions Responsible for creating financial transactions (automated and manual) to debit / credit policy accounts depending on the nature of the request. System Support Assists with training, system testing and process changes. You Bring Knowledge and Expertise Required Experience: Recent graduates will be considered Excellent verbal and written communication skills Strong PC skills - proficiency in Word and Excel Attention to detail with a high level of accuracy and customer service focus Demonstrated use of sound judgment skills with solid decision-making abilities Ability to multi-task and independently prioritize work Independent problem-solving skills Basic Math Skills Preferred experience: 2+ years of office work experience Insurance industry work experience Property and Casualty license Required to obtain the Property &Casualty license within 6 months of hire date Education: High School Some college or relevant work experience preferred We offer you A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our Colleague Experience: From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon: Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. IND-US 2483869

Keywords: Aon Corporation, Philadelphia , Customer Service / Operations Specialists, Other , Fort Washington, Pennsylvania

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