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Field Claims Representative, Homeowners (Philadelphia area, PA)

Company: Plymouth Rock
Location: Philadelphia
Posted on: June 12, 2021

Job Description:

Plymouth Rock Assurance is looking for an experienced Field Claims Representative responsible for investigating, negotiating, evaluating, and settling first party property claims ranging in moderate to high severity. The Field Claims Representative will work remotely and be responsible for claims throughout their assigned territory. Depending on claim volume, regional travel may be required to support the needs of the claim's organization. You will be part of a fast-moving team and will be expected to help enhance our process and culture with your insight and experience.

This a Field position, territory- Philadelphia, PA.

Responsibilities Include:

  • Conduct thorough field investigations, evaluate damage and determine the scope of loss
  • Utilize claims handling and estimation software to write accurate estimates for customers' claim settlements
  • Identify any subrogation potential and liability exposure
  • Accurately evaluate and apply policy coverage and adhere to State requirements
  • Ensure timely and appropriate claim reserves in accordance with quality standards
  • Negotiating with Public Adjusters, General Contractors and mitigation/restoration vendors as needed
  • Handle losses in accordance with quality, regulatory and compliance standards
  • Meet targets for service, accuracy, productivity and expense management
  • Expert at proactive communication and setting the right claims length expectations with customers
  • Appropriately represent the company by executing a high level of service and maintaining professionalism at all times
  • Local travel required to visit loss sites and perform inspections/re-inspections if necessary


  • Bachelor's degree preferred
  • One to three years of homeowners' field adjusting or equivalent experience
  • Ability to maintain licenses in applicable states as required
  • Comprehensive understanding of State specific claims handling compliance regulations as well as property homeowner policy and claims process
  • Proficiency in the Microsoft Office suite of software
  • Familiarity with water mitigation auditing programs preferred
  • Strong interpersonal skills, effectively communicates with all stakeholders
  • Must possess excellent writing skills
  • The ideal candidate will be a self-starter, with the ability to work independently and remotely
  • Valid Driver's License and proficient driving record

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

Keywords: Plymouth Rock, Philadelphia , Field Claims Representative, Homeowners (Philadelphia area, PA), Other , Philadelphia, Pennsylvania

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