Company: RELX Group
Posted on: June 12, 2021
- Job Description
- Manage the end-to-end publication process for assigned
journals: Provide manuscript submission system support and
editorial process support according to the Service Level set per
journal and specific needs of the journal or scientific community.
Provide first-line support to Editors and Publishing Editors about
the status of articles throughout the publication process. Work
closely with editorial offices, freelancers, and typesetting and
print suppliers to advance the production process. Ensure
timeliness and accuracy according to pre-determined production
schedules and budgeted page and issue requirements.
- Establish professional relationships with societies, editorial
offices, authors, and commercial sales: Employing the highest level
of customer service, act as the primary day-to-day contact for all
production matters for both internal and external customers.
Support and uphold enhanced editorial criteria as established by
societies and their editorial offices. Assist authors throughout
the proofing process to ensure accurate implementation of all
corrections and help address or redirect author queries. Coordinate
closely with commercial sales on ad placement and commercial
supplement requirements. Serve as a resource for all internal
stakeholders, including publishing, marketing, commercial sales,
and electronic publishing.
- Provide reliable status information: Maintain a transparent,
open line of communication with internal and external customers
regarding status, including implication of delays to support sound
decision making and planning. Complete tasks and re-plan issues in
Elsevier's workflow management system, thereby ensuring accurate
and timely status reporting. Prepare standard or custom reports as
needed to society editorial offices and journal publishers. Provide
journal-specific information as requested by site manager for
departmental reporting. Ensure that information and statistics,
both structural and ad hoc, about journal performance for the
entire end-to-end process are dissipated to management, other
departments (e.g. Publishing) and to external Editors.
- Participate in continuous improvement and promotion of best
practices: Work jointly with other journal managers and production
management to regularly review processes and performance to ensure
the highest levels of quality and customer satisfaction. Support
society requirements and preferences while also taking a proactive
and forward thinking approach towards recommending best practices.
Recommend alternatives to traditional workflows in an effort to
reduce costs and improve efficiency and speed to publication.
- Excellent interpersonal and communication skills
- Excellent command of English, including grammar, and usage
- Basic aptitude for proofreading, as well as a strong attention
- Strong organizational and multi-tasking skills
- Microsoft Office experience, including Word, Excel, and
Education & Skills
- Two to three years in an editorial production environment,
ideally collaborating with authors and editors
- Bachelor's degree in English, communications, journalism or
related field of study
- Direct customer service experience
Elsevier is an equal opportunity employer: qualified applicants
are considered for and treated during employment without regard to
race, color, creed, religion, sex, national origin, citizenship
status, disability status, protected veteran status, age, marital
status, sexual orientation, gender identity, genetic information,
or any other characteristic protected by law. If a qualified
individual with a disability or disabled veteran needs a reasonable
accommodation to use or access our online system, that individual
should please contact email@example.com or if you are based
in the US you may also contact us on 1.855.833.5120.
Keywords: RELX Group, Philadelphia , Journal Manager-0321-PH-69, Other , Philadelphia, Pennsylvania
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