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Customer service associate

Company: Exela Technologies Inc.
Location: Philadelphia
Posted on: June 12, 2021

Job Description:

Job Summary/Objective 

Under minimum supervision, responsible for monitoring, maintaining and executing jobs on a high-volume printer or Docutech; operates multiple machines simultaneously.

Receives, sorts, processes and routes incoming and outgoing

mail on client site


Essential Job Functions:

  •         Demonstrates high levels of safety awareness and notifies supervisor of potential hazards.
  •         Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers.
  •         Process documents timely and accurately according to job specification and their priority
  •         Consistently maintain set production quota while maintaining high quality
  •         Report and process issues and project concerns timely 
  •         Adjusts to new ideas and methods and retains details very well 
  •         Maintain accurate electronic records of work completed


Marginal Job Functions:

  •         Maintain a neat and organized work area
  •         Perform other duties as business requires
  •         Qualifications for Position:
  •         H.S. diploma or equivalent
  •         Ability to understand English
  •         Ability to use a PC, Mouse and Keyboard
  •         Demonstrated ability to pay attention to detail


Essential Job Functions

  •         Operates multiple printers ensuring compliance with customer specifications
  •         Completes all job tracking paperwork and/or input work data into systems
  •         Performs frequent quality checks during print process
  •         Completes assigned work using documented processes to ensure customer satisfaction
  •         Notifies supervisor of equipment failure or problems 
  •         Troubleshoots and clears material jams and other obstacles promptly
  •         Contacts equipment vendor for maintenance if required
  •         Dispatches outgoing mail: Opens envelopes by hand or machine.
  •         Readdresses undeliverable mail bearing incomplete or incorrect address.
  •         Examines outgoing mail for appearance and seals envelopes by hand or machine.
  •         Stamps outgoing mail with postage meter.
  •         May fold letters or circulars and insert in envelopes
  •         Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers 


Key Skills

  •         Maintains supply inventory
  •         Developed interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas and government agencies as required
  •         Planning and organizational skills necessary to coordinate workload around complex, multiple assignments


Keywords: Exela Technologies Inc., Philadelphia , Customer service associate, Other , Philadelphia, Pennsylvania

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