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Sr. Manager- Business Systems Analysis

Company: Radial Commerce, Inc
Location: King Of Prussia
Posted on: June 12, 2021

Job Description:

We are Radial, the leader in Omnichannel commerce technologies and operations. We enable our clients to profitably exceed customer expectations by taking on the complexity of their Omnichannel retail business and transforming it into a seamlessly orchestrated customer experience.

To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with our clients to execute their orders, payments, fulfillment, or customer care, our clients' promises become ours. To learn more, visit www.radial.com

Job Summary

The Senior Manager will oversee and lead a team of business analysts that are responsible for developing high quality functional requirement documents and conducting due diligence and analysis on internal and client-requested projects to implement desired features leveraging Radial's platform solutions and functional services. The successful candidate will have a background in both Supply Chain and IT and will have an extensive understanding of the software development industry. This position will be responsible for overseeing the work of 9 onshore/offshore business analysts. We're looking for a responsible, articulate, and motivated Senior Business Analysis Manager who can work closely with their team to quickly identify obstacles and create innovative solutions to any problems related to scoping and execution of projects.

This position will contribute to deliver scalable, high growth and revenue generating technology solutions for the success of Radial and our Clients.

Key Responsibilities and Duties

  • Facilitate scope gathering, requirements workshops and solutioning of portfolio of small/large projects across one/more technology platforms and geographically dispersed fulfillment/customer care centers.
  • Provide daily oversight and direction to business analysts on all assigned projects to ensure overall quality and effectiveness of all project deliverables and manage any escalated issues tied to the team's involvement.
  • Foster partnership at multiple levels with key decision makers and leaders within the organization through insight, trust, and open information sharing.
  • Act as a liaison between technical teams, senior management, and the business community, including managing communications between business stakeholders and technical teams to enhance understanding of desired scope, requirements and assist project delivery teams in implementing accurate solutions.
  • Ensure formal governance with internal teams to track, monitor and adjust technical requirements against changes to business priorities or project scope and expectations to achieve high client satisfaction.
  • Drive proactive & transparent communications with key stakeholders and executive team related to project scope and related assumptions to properly set and manage expectations.
  • Collaborate with QA teams to ensure requirements and specifications are concise, accurate, measurable, and testable, establish traceability between project requirements, specifications and test cases/results and align QA test efforts with actual operation requirements.
  • Assist Enterprise PMO to create departmental guidelines and incorporate best practices in delivering requirements to both internal and external development teams.
  • Act as a change leader who models Radial's shared purpose, commitments, and behaviors.
  • Provide business analysts with feedback, encouragement, empowerment and coaching to develop their skills.

Professional Experience/Qualifications

The successful candidate will be a senior/experienced leader who can roll up his/her sleeves and lead a team of business analysts to support a large portfolio of internal and client-requested projects, while also establishing processes and systems for improving quality and effectiveness for the future.

Additional experience as follows:

  • 5+ years of proven professional technology services experience preferably in the ecommerce/fulfilment sector and within a professional services environment along with demonstrable hands on experience leading business analyst teams
  • Proven delivery experience building, growing and leading client facing business teams across broad set of clients.
  • Demonstrated experience with formal requirements management and modeling tools (Visio/UML).
  • Hands-on experience with requirements gathering, workshop facilitation and interviewing clients to gather project requirements.
  • Proven experience establishing relationships with clients and internal stakeholders (including technology, transportation, fulfillment operations, finance, client success and executive leadership) as part of project engagements.
  • Experience working a matrixed team of talented professional services employees and consultants.
  • Experience leading and working with cross functional and global delivery models comprised of employees across different groups, onshore/offshore consultants, and 3rd Party partnerships.
  • Demonstrates business acumen and contributes at the senior management level
  • Ability to articulate advanced technical topics and stay in tune with latest industry developments.
  • Proven experience in working on application development projects through all phases of a solution's or application's lifecycle in a consulting organization, with demonstrated expertise and proven abilities in business analysis and solutioning.
  • Exceptional communication, team building, and mentoring skills.
  • Excellent meeting facilitation, planning and management skills are required.
  • Excellent organizational and time management skills are required, including the ability to efficiently evaluate, prioritize and handle multiple and changing programs/projects and priorities.
  • Keen attention to detail and high level of commitment is required.
  • Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise is required
  • Excellent MS Office Suite (Word, Excel, PowerPoint, Project, Visio) skills are required.
  • Proficiency with Smartsheets is preferred.

Keywords: Radial Commerce, Inc, Philadelphia , Sr. Manager- Business Systems Analysis, Other , King Of Prussia, Pennsylvania

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