Aramark (NYSE: ARMK) proudly serves the world's leading
educational institutions, Fortune 500 companies, world champion
sports teams, prominent healthcare providers, iconic destinations
and cultural attractions, and numerous municipalities in 19
countries around the world. We deliver innovative experiences and
services in food, facilities management and uniforms to millions of
people every day. We strive to create a better world by making a
positive impact on people and the planet, including commitments to
engage our employees; empower healthy consumers; build local
communities; source ethically, inclusively and responsibly; operate
efficiently and reduce waste. Aramark is recognized as a Best Place
to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal
Employment Publications and the Disability Equality Index. Learn
more about working here at www.aramark.com/careers or connect with
us on Facebook, Instagram and Twitter.
The IT Technical Analyst supports our consumer Point of Sale
(POS) and ecommerce solutions. This critical position will allow
you to develop extensive skills in the application management, and
environment support of multiple business critical applications.
These include centrally managed POS, Financial Analysis. The
position will have responsibility for the maintenance and analysis
of payment technologies, as well as the continual maintenance of
application security, particularly Payment Card Industry (PCI)
certification in the environment.
Perform second level support of payment technology solutions
including reconciliation and trend analysis.
Creates a positive customer support experience and builds strong
relationships through deep problem understanding, ensuring timely
resolution or escalation, communicating promptly on progress, and
handling customers with a consummately professional attitude.
Analyzes and resolves incidents and requests regarding use of
application software or hardware.
Logs and tracks incidents and requests from identification
Follows up with other support staff (service resources) involved
in resolution to ensure incidents are resolved, requests are
filled, and the customer communication is complete.
Ensure application and user security in the production
environment to applicable PCI standards.
Grows general knowledge of current corporate, division, and
facility-specific products, increasing ability to resolve requests
on first contact
Maintain proper documentation of current environment
configurations and processes.
Elevate appropriate issues to the third level
support/application team for resolution
Ability to communicate effectively to customers and clients
while providing necessary updates and troubleshooting steps
Manage application and environment deployments and upgrades with
a focus on environment stability, availability, and proper
Performs other duties as assigned
Associates Degree in Information Technology Field or equivalent
work experience is required. Bachelor's Degree is desired.
Experience with Micros POS system is a plus.
Two to four years of progressively responsible experience
including, but not limited to, in depth, hands on expertise with
large and complex hospitality and Point of Sales systems. Strong
analysis, organization, communications, interpersonal skills and
project management skills are essential. Experience with
hospitality customer technologies is required.