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Customer Support Technician -Automated Systems

Company: JBT Corporation
Location: Chalfont
Posted on: June 12, 2021

Job Description:


Join a world class organization with an entrepreneurial work environment and innovative spirit!

JBT is a global supplier of Automated Guided Vehicle (AGV) systems for material movement in manufacturing & warehouse facilities With offices in the United States and Europe, we are one of the world's leading producers of automated vehicle systems.

We have an opportunity in our growing organization for a Customer Support Technician to join our team in the Greater Philadelphia area.




Customer Support Technician will:

  • Provide technical mechanical/electrical/programming remote support for the AGVs via phone and email.
  • Be able to clearly communicate complicated troubleshooting processes to customer.
  • Be able to write and explain procedures needed to resolve vehicle issues.
  • Travel to site to perform vehicle PM, vehicle maintenance training, and troubleshoot vehicle mechanical/electrical/programming issues
  • Work collaboratively with other technical departments on more complicated vehicle issues regarding mechanical/electrical/programming issues.
  • Work with parts department to identify and procure parts required to resolve customer issues.


  • Associates Degree in a technical discipline.
  • 2-5 years applicable experience, i.e. industrial automation
  • Must Be able to read and interpret vehicle mechanical/electrical/hydraulic drawings.
  • Experience with Auto Cad
  • Experience with Microsoft Office Suite
  • Experence using an ERP system
  • Experience with Jira
  • Must be able to travel 50% domestially and internationally

What we offer:

  • Opportunity for growth in a booming industry (material handling automation)
  • Transparent leadership team - business goals and objectives regularly communicated through monthly meetings
  • Casual work environment
  • Travel Premium
  • Company culture of continuous improvement
  • Competitive salary and benefits - medical, dental, vision, life insurance, and disability
  • Benefits begin your first day of employment
  • Generous education reimbursement benefits
  • Robust retirement benefits with company match
  • Vacation, sick, and holiday paid time-off

Candidates must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position.

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It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to

You may also call Megan Centers at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.

Keywords: JBT Corporation, Philadelphia , Customer Support Technician -Automated Systems, Other , Chalfont, Pennsylvania

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