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Sr. Manager, Decisioning Technology

Company: Comcast
Location: Philadelphia
Posted on: June 12, 2021

Job Description:

Job Summary

Nexus is a world-class decision engine that drives optimal Customer Experiences through Next Best Action, Personalization, and Omni-Channel capabilities. Backed by Artificial Intelligence, Nexus is constantly optimizing while flexing to meet changing customer and business needs. The Nexus team is looking for a Sr. Manager, Decisioning Technology to drive ongoing program insights for the Nexus Decisioning platform and to become a trusted partner for our business leaders to solve their most complex problems This is a position that requires a combination of focus and flexibility, problem-solving, communication and collaboration skills. The individual in this role will need to understand the relationship between the decisioning platform and the data in order to support Marketing clients' goals and vision. The individual in this role will conduct analyses on commercial benefits and operational metrics, assess campaign and program effectiveness and ROI, and identify trends and opportunities. Other responsibilities include standardized and ad-hoc reporting for a combination of CRM/Marketing Operations, Product/Brand, Channel, and other related stakeholder groups.

Job Description

Core Responsibilities

  • Work with client business partners to identify business needs and analytics opportunities, scoping customized analyses to drive increased marketing and business performance.
  • Demonstrate 'big picture' understanding of Comcast's business drivers and develop innovative analytical frameworks to address them.
  • Lead, mentor, and coach a team of 4+ analysts.
  • Work within a fast-paced, action-oriented environment.
  • Present analysis findings to the organization's stakeholders.
  • Report out program impacts on multiple metrics including CLV, Margin, Churn, Units, NPS, Engagement, Contact Rate, and Self-Service Containment.
  • Collaborate with the technology data team to provide recommendations to set up data models that support the broader analytics team.
  • Collaborate and support other team members with data preparation, ETL, investigation, methodology, and development.
  • Work directly with other stakeholders to understand business goals, methodology considerations, and timing for analysis and reporting work.
  • Share best practices with broader Nexus analytics teams.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Competencies

  • Explore the unknown, brainstorming new ideas, building things, breaking things, and tireless attempt to identify business solutions.
  • Excellent analytical, problem-solving, and critical thinking skills.
  • Effective communication skills; ability to "tell the story".
  • Strong interpersonal skills and ability to build business relationships.
  • Ability to evaluate stakeholders' requirements and modify analyses and deliverables accordingly.
  • Ability to interact effectively with peers and all levels of management, including all Lines of Business, Channel owners, and external stakeholders.
  • Clear and concise writing and verbal skills are crucial to the ability to obtain and disseminate information.
  • Expertise in relational databases and a requisite programming language (e.g., SQL, R, or Python) to work with and lead the training of junior employees.
  • Data analysis and modeling experience.
  • Ability to investigate data (vetting, anomaly detection and resolution, etc.).
  • Experience with Data Visualization software and dashboard building (e.g., Datorama, Tableau, PowerBI).
  • Ability to craft data stories through visualizations.
  • Strong Excel skills.
  • Ability to interact effectively with peers and all levels of management, including all Lines of Business and external stakeholders.

Education and Experience

  • Minimum: BA/BS degree in marketing, economics, statistics, engineering, computer science, mathematics, or finance
  • Preferred: MBA, or MA/MS degree in a quantitative discipline
  • 10+ years of relevant work experience in analytic role, including time spent pursuing advanced degree.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Keywords: Comcast, Philadelphia , Sr. Manager, Decisioning Technology, Other , Philadelphia, Pennsylvania

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