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Senior Cloud Application Engineering Analyst

Company: Yodlee
Location: Berwyn
Posted on: June 12, 2021

Job Description:

Envestnet is seeking a talented and passionate Senior Cloud Application Engineering Analyst for the Technology Services team in its Berwyn office. This team is responsible for providing Tier 2 application support and play mission-critical role of ensuring that our complex, multi-tenant application in the private cloud/AWS environment is healthy, monitored, and automated. We are made up of inquisitive, puzzle-solving technical experts who leverage an automation-first mindset to drive efficiencies and solve problems. Application Engineering Support is a global team and as such, enhanced communication and collaboration skills are paramount as we work closely with Service team leaders, QA and developers.

Essential Duties/Responsibilities

  • Troubleshoot our Wealth Management application defects, and analyze user reported issues.
  • Performs root cause analysis and utilizes internal defect tracking tool to create detailed, high quality error reports.
  • Run the application in debug mode to recreate complex issues and decode underlying business logic. Work directly with service architects to help reproduce and resolve customer issues
  • Continually evaluate our mission-critical wealth management Private cloud/AWS hosted SaaS application with an emphasis on stability and performance.
  • Design and develop tightly integrated custom monitoring solutions for the Wealth Management platform. Drive projects that improve support-related processes and our customers' technical support experience with minimal guidance. Write tutorials, how-to videos, and other technical articles for the customer community and knowledge-base articles and keep them up-to-date
  • Participate in on call rotation, including some weekend support and hand-off of issues between onsite and offshore.
  • As part of the responsibilities for this role, you will understand and readily support Envestnet' s established corporate business practices, policies, internal controls, and procedures designed to create value or minimize risk.

Education/Experience

  • Bachelor's degree in Computer science or related fields
  • 5+ years of experience development/support experience.
  • 2+ years of experience in developing MS SQL Queries and data analysis.
  • 2+ years of experience in investment management and securities trading services or related industries
  • 1+ years of experience working in private or AWS or another public cloud
  • Experience with monitoring and logging tools: New Relic, Nustar, Sensu, Nimsoft Splunk, Logstash etc
  • Experience in developing and supporting RESTful APIs and Micro services is preferred.
  • Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture and React front end.
  • Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak
  • Working experience with Java applications, scripting, networking concepts, virtualized environments, continuous integration, deployment and monitoring, AWS tools for supporting and analyzing services on AWS

Keywords: Yodlee, Philadelphia , Senior Cloud Application Engineering Analyst, Other , Berwyn, Pennsylvania

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