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Active Core Ops Sr. Specialist

Company: Comcast
Location: Mount Laurel
Posted on: May 5, 2021

Job Description:

Job SummaryThe Ops Specialist 4 position is responsible for the ActiveCore oversight of administrative, coordination and customer experience duties such as: Order Assignment, driving resolution on ActiveCore pending cancel orders, and customer digital portal functionality onboarding and training. Employees at all levels are expect to: ?Understand our Operating Principles; make them the guidelines for how you do your job. ?Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. ?Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. ?Win as a team - make big things happen by working together and being open to new ideas. ?Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. ?Drive results and growth - Respect and promote inclusion and diversity. ?Do what's right for each other, our customers, investors and our communities.Job Description

  • Assume team lead responsibilities including, but not limited to training documentation creation, support of cross functional process development and support of team members.--
  • Takes on a lead role supporting the training scheduling, escalation resolution, and business growth.--
  • Enter ActiveCore orders into customer management system as required
  • Create customer accounts in local biller
  • Create dispatch work orders for ActiveCore service installs
  • Partner with ActiveCore PMs and Local Sales to drive resolution on Pending Cancelled Orders
  • Customer digital experience awareness and on-boarding
  • Effectively communicates both verbally and written with internal groups regarding orders, change management tickets, issues or escalations and works to ensure a timely delivery of service. ----
  • Stay up to date on Comcast Business product knowledge and product/process flows.
  • Proactively drives Order Management tasks to completion. Prioritizes work to complete tasks and works with minimal supervision.
  • May direct the work of other Ops Spec when required in the absence of the manager
  • Other duties as assignedEducationBachelor's DegreeRelevant Work Experience7-10 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That---s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality --- to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Keywords: Comcast, Philadelphia , Active Core Ops Sr. Specialist, Other , Mount Laurel, Pennsylvania

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