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WAN Production Coordinator

Company: Comcast
Location: Philadelphia
Posted on: May 5, 2021

Job Description:

Job SummaryResponsible for the administration and coordination of Business Class customer orders from order submission through installation. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.Job DescriptionCore Responsibilities

  • Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate.
  • Review contract and validate services with customer to ensure accuracy.
  • Proactively identify opportunities for improvement in processes and procedures and recommend solutions.
  • Responsible for orders that require an advanced technical knowledge.
  • Supports multi-location customers with multiple services at each location.
  • Serve as primary interface with identified customer IT/technical personnel/vendor/VAR.
  • Navigate through multiple systems to build, track and monitor orders.
  • Interface with various levels of sales, operations, engineering and other functional groups to ensure order flows appropriately.
  • Meet scorecard productivity/quality metrics.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
    Employees at all levels are expected to:
    • Understand our Operating Principles; make them the guidelines for how you do your job.
    • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
    • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
    • Win as a team - make big things happen by working together and being open to new ideas.
    • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
    • Drive results and growth.
    • Respect and promote inclusion & diversity.
    • Do what's right for each other, our customers, investors and our communities.
      Disclaimer:
      • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
        Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationHigh School Diploma / GEDRelevant Work Experience2-5 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

Keywords: Comcast, Philadelphia , WAN Production Coordinator, Other , Philadelphia, Pennsylvania

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