Patient Engagement Specialist
Company: Public Health Management Corporation
Posted on: April 10, 2021
The Patient Engagement Specialist (PES) serves as a vital link
between NNCC programs and the community served. The PES ensures
that program design, policies, and practices:
- Respect patient and family values, preferences, and expressed
- Listen to the patient and family voice and use this input for
strategic planning and success
- Actively engage patients and families to collaborate in goal
setting, decision making, health-related behaviors and
- Assess and communicate in the preferred language, at an
appropriate literacy level, and in a culturally appropriate manner
The PES is responsible for providing public health education, home
visiting services, and service coordination to children and their
families in target communities. The PES will also serve as the
community liaison for the Patient Centered Outcomes Research
Institute (PCORI) project and other technical assistance projects,
as needed. The goals of the PCORI project include building
nurse-led practices' capacity to initiate the planning process for
at least one new PCOR/CER project related to substance use care
delivered in health centers and building national infrastructure
for dissemination of PCOR/CER findings among nurse-led safety net
practices. The PES role is integral to the success of these
projects. Projects may require the PES to support the development
and implementation of trainings (web-based and/or in-person) for a
variety of audiences. Trainings may cover environmental health
topics (e.g., healthy housing, lead poisoning prevention, asthma)
and best practices for home visiting and community engagement.
Ongoing community engagement is a priority responsibility and
consists of in-person site visits with partnering organizations, as
well as remotely connecting by telephone or other modalities given
the COVID-19 pandemic and new practice protocols. The PES is a role
model within the organization, exemplifying positive communication
skills and promoting civic engagement, resource identification and
utilization. The portfolio of projects may be subject to change as
new funding opportunities arise. This position may evolve to
support NNCC's larger home visiting infrastructure. This may occur
through delivering staff trainings and contributing to strategic
planning initiatives to grow NNCC's direct services. This position
reports directly to the Senior Program Manager and Senior Director
of Strategic Initiatives. Responsibilities: Home Visiting and
- Schedule and conduct in-home visits (or televisits amid COVID)
with all clients that have completed initial assessments; complete
comprehensive home assessment using appropriate standardized
- Schedule and conduct in-home follow-up assessments with all
clients who are enrolled in services.
- Create an individualized action plan for each enrolled client;
make recommendations using evidence-based guidance.
- Make recommendations for reducing environmental triggers within
the home; provide informational materials and products to support
recommendations. Provide linkages to professional remediation
services, when necessary.
- Provide educational materials on asthma symptoms management and
- Facilitate referrals and appointments for services, including
health care, social, housing, or other services, based on the
- Conduct phone-based follow-up calls, as needed, with clients to
provide personalized education.
- Use the electronic database to log and document all contacts
with members; this includes tracking intake assessment, any
education provided, service referrals and outcomes, and follow-up
contacts (successful and unsuccessful).
- Maintain confidentiality of all member information.
- Maintain an up-to-date resource directory.
- Respond to incoming telephone calls from health practitioners,
other referring providers, and families.
- Build effective liaisons with providers and community referral
- Facilitate trainings and presentations on program topics to
referring providers and community residents.
- Participate in community and public events, such as health
fairs, community days, and events held at key organizations that
attract and serve community members.
- Support Senior Program Manager's monthly, quarterly, and annual
reporting of process measures to project funders by ensuring
tracked data is up-to-date, accurate, and complete.
- Attend weekly supervision calls or meetings with Senior Program
- Participate in teleconference and in-person meetings with
project funders and related activities as appropriate.
- Participate in monthly NNCC Staff Advisory Group and contribute
to NNCC Strategic Planning initiatives. Participation on the PCORI
- Attend weekly PCORI meetings with NNCC team.
- Attend remote monthly steering committee meetings effective
- Serve as a community liaison.
- Advise on content development and evaluation of 2 remaining
webinars in a 10-part learning series focusing on Chronic Pain
Management and Infectious Disease.
- Advise and assist in the development of the 1 remaining
position paper of the 3 proposed on Addressing Persistent Pain and
- Promote PCORI project efforts through Steering Committee member
- Provide constructive feedback to ensure continuous quality
improvement of the project deliverables.
- Consult on development of PCORI research proposal.
- Advise and assist in the PCORI enhancement award which will be
incorporated into year two of the project.
- Assist on content development of 3 additional COVID-19 focused
- Advise on the development of 2 additional papers. Skills:--
- Ability to handle confidential member information
- Must be highly motivated and able to exercise sound judgement
in various situations
- Excellent communication (written and oral) and interpersonal
- Ability to engage underserved and hard-to-reach populations ---
Strong organizational skills, including the ability to prioritize
- Demonstrates initiative, problem solving, and
- Competence with Microsoft Word, Excel, Outlook, PowerPoint, and
other programs as needed
- Ability to work independently and effectively as a member of an
- Knowledge of community referral resources throughout
- Ability to work on site or off site per
- Travel throughout Philadelphia County is required (and
surrounding counties, as needed); has valid and current driver's
license and automobile insurance. Experience:
- Minimum of 3 years of related professional experience,
including individual (and/or group) education, counseling, or case
management in a clinical or social service setting required
- Advanced familiarity of home visiting and preventive health
- Continuing education and certificates related to social work,
communication, public health and other areas applicable to this
position. Education Requirement:--
- Minimum of Associate's Degree
- Commensurate with education and experience.--
Keywords: Public Health Management Corporation, Philadelphia , Patient Engagement Specialist, Other , Philadelphia, Pennsylvania
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