Representative, Client SvcLead
Company: Canon USA
Posted on: April 10, 2021
Location: US-PA-PhiladelphiaRequisition ID: 24631Category:
Customer Service/SupportPosition Type: Full-TimeOverview
Responsible for specific functions as a Lead or single person on
site. Activities include organization, scheduling assignments for
staff, and managing the daily work flow. Oversees the generation of
daily and monthly departmental reports; supervises the processing
of external vendor billing. Maintains and promotes positive
customer relationships. Performs daily key operator and/or
convenience care functions. Requires effective knowledge and use of
all established policies, procedures, tools, and equipment.
Maintains and promotes positive customer relationships.
Production and Workflow
- Monitors and ensures compliance with established workflow
processes and procedures.
- Receives and reviews customer requests to ensure that they fully
describe customer requirements and processing specifications.
- Ensures quality control of shift work (perform physical check of
work, check against customer requests, check quality and
consistency of processing).
Equipment Knowledge and Care
- Establishes a working familiarity with equipment capabilities;
maintains all equipment to manufacturer's specifications.
- Keeps abreast of technical knowledge and skills of hardware and
software through consultation, class instruction, manuals,
self-training and exchange of information.
Administration and Reporting
- Performs data entry.
- Supervises supply inventory and record keeping.
- Ensures site records such as logbooks, time sheets and other
reporting devices are properly used and maintained by the
- Responsible for overall health of the account, including
organization, scheduling assignments for staff, and managing the
daily work flow. Oversee the generation of daily and monthly
departmental reports; supervise the processing of external vendor
Typically requires general education and/or vocational training
plus 6 or more years of related experience.
- Associates degree or equivalent required.
- Strong customer service and communication skills are
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
- May require driving between multiple client locations, may also
require a personal vehicle (valid driver's license and acceptable
driving record necessary).
- Must be able to lift up to 50lbs.
About our Company - Canon Solutions America provides industry
leading enterprise, production, and large format printing
solutions, supported by exceptional professional service offerings.
With the technology offerings of the Canon and Oc-- brands, Canon
Solutions America helps companies of all sizes find ways to:
improve sustainability, increase efficiency, and control costs in
conjunction with high volume, continuous feed, digital and
traditional printing, and document management solutions. A wholly
owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is
headquartered in Melville, N.Y. and has sales and service locations
across the U.S.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan, profit
sharing, success sharing, educational assistance, recognition
programs, vacation, and much more.
We are an EEO/AA employer. Minority/Female/Individuals with
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers , we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
Keywords: Canon USA, Philadelphia , Representative, Client SvcLead, Other , Philadelphia, Pennsylvania
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