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Design Specialist - Learning and Development - Wholesale

Company: Freedom Mortgage
Location: Philadelphia
Posted on: February 25, 2021

Job Description:

Freedom Mortgage

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Job ID: 9279
Location: Philadelphia, PA
Functional Area: Wholesale
Department:WHSL Training
Employment Type:Full Time
Relocation Provided: No

Position Description:


The Design & Development Specialist will support the L&D Manager in the development, organization and presentation of training materials and courses to ensure company training requirements are met for Wholesale employees at all levels. The Design & Development Specialist must be able to teach effective skills and techniques. Close attention to detail and strong communication skills are crucial. The ability & willingness to facilitate, coach and support Wholesale staff as needed to enable them to complete, accurate and acceptable loan files for approval is essential. Technical writing experience is a requirement of this position.

Essential Job Functions:

  • Perform the needs analysis to determine if training is the best suited option to transfer the knowledge, skill, or ability or if information is best suited through other learning methods.
  • Develops and documents policies, procedures, job aids, power-points, checklists, and standard
    operation guides for all functions of wholesale training
  • Design for Classroom OneNote including organizing tabs, developing tracking tools, adding
    trainers and students to notebooks, setting up groups and accessibility for managers
  • Update training materials, user manuals and position checklists. Designing and developing training and
    development programs based on the needs of the department and the individual's needs utilizing various
  • Offer technical assistance and design/training support for all Learn & Development Specialists
    and L&D Managers.
  • Evaluation of the participant to ensure the subject material is conveyed in an effective manner
    and ability to modify activities, presentations, job aids, materials in a timely manner when necessary.
  • Identifying employee developmental/training needs and develop programs/initiatives to meet
    those needs to enhance performance, morale, and corporate loyalty throughout the organization
    while reflecting the organization's core values.
  • Performs other related duties as assigned.


    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
    • Strong verbal and written communication skills to effectively work with employees and various levels
      of management staff
    • Strong time management skills
    • Extraordinary team and customer orientation
    • Proficiency in Microsoft Office, including Word, Excel Power-point, One Note in addition to
      other various applications
    • Must provide a positive and professional example to trainees
    • Excellent facilitation skills in both one-on-one and group presentation environments
    • Interpersonal skills to work effectively in a team environment and maintain a professional and
      positive mannerEducation and/or Experience:

      High School Diploma or GED required; Bachelor's Degree preferred.
      Three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience.

      #CB #LI-TF2

      Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

      Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry's largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

      Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

      If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.PI129702596

Keywords: Freedom Mortgage, Philadelphia , Design Specialist - Learning and Development - Wholesale, Other , Philadelphia, Pennsylvania

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