Mortgage Loan Processor
Company: Freedom Mortgage
Location: Mount Laurel
Posted on: January 15, 2021
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Job Description:
SummaryThe Customer Advocate is responsible for processing loan
applications in compliance with mortgage lending and applicable
investor guidelines. Performs duties such as analyzing the loan
application, assessing creditworthiness and the likelihood that a
loan applicant will be able to repay the debt, analyzing the AUS
/Guidelines as they pertain to the loan product and sales
structure, reviewing title commitments and fees, ordering
subordinations and allocating fees properly in the system.
Responsible for monitoring the loan process and managing the proper
expectations with the client and the sales staff through closing.
Based on these assessments, the Customer Advocate makes mortgage
loan recommendations for all Government and Conforming Full Doc
products. The Customer Advocate works on a blend of all products
based on pipeline management ability.Essential Job Functions
include: * Excellent Customer Service. The Customer Advocate is the
primary customer contact, and may act as liaison between the
borrower, underwriter and loan advisor. Is required to provide
periodic status updates, and timely return all incoming inquiry
calls. * Verifies, compiles, and types application information for
mortgage loans and or titles: Performs a general evaluation of the
residential loan application file to verify that application data
is complete and meets established standards, including type and
amount of mortgage, borrower assets, liabilities, and length of
employment and marital status.* Recommends that title and loan not
meeting standards be restructured or denied.* Calls specified
companies to obtain property abstract, survey, and appraisal.*
Informs supervisor of discrepancies in title or survey.* Prepares
loan for Initial Closing Disclosure issuance.* Submit to
Underwriting when Appraisal, Title and Credit are in. * Provides
quality loan processing, reviewing files for adherence to
underwriting standards, and ensuring completeness prior to
submission for underwriting for approval.* Types and mails approval
and denial letters to applicants.* Submits approved mortgage loan
file to the Mortgage Loan Closer for settlement.* Records data on
status of loans, including number of new applications and loans
approved, canceled, or denied, using computer.* Responsible for 40
loan inventory, with 20 loan closings per month.* Utilize
Appointment Model.* Provide Feedback to Loan Credit Advisor on loan
quality.* Train employees involved in the process how to handle all
products.Other Related Duties:Performs other related duties as
assigned.Supervisory Responsibilities:This job has no supervisory
responsibilities.Qualifications:To perform this job successfully,
an individual must be able to perform each--essential
function--satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.*
Outstanding communication and customer service skills* Excellent
attention to detail* Well versed in the mortgage process flow and
established SLA's* Highly skilled on the phone, very organized and
able to handle the overall customer experience with outstanding
service.Education and/or Experience:* High school diploma or
general education degree (GED)required, BA Preferred* Prior
experience (1-3 years) as a mortgage loan processor or similar
positionLanguage Skills:Ability to read, analyze, and interpret
general business periodicals, professional journals, technical
procedures, or governmental regulations. Ability to write reports,
business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from
groups of managers, clients, customers, and the general
public.Mathematical Skills:Ability to calculate figures and amounts
such as discounts, interest, commissions, and percentages. Ability
to add, subtract, multiply, and divide in all units of measure,
using whole numbers, common fractions, and decimals.Reasoning
Ability:Ability to carry out detailed written and/or verbal
instructions. Ability to solve problems involving concrete
variables in standardized situations. Ability to define problems,
collect data, establish facts, and draw valid
conclusions.Certificates, Licenses, Registrations:None
requiredPhysical Demands:The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee is frequently required to sit
and talk or hear. The employee is occasionally required to stand;
walk; use hands to finger, handle, or feel; and reach with hands
and arms. The employee must occasionally lift and/or move up to 25
pounds.Work Environment:The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. The noise level in the work
environment is usually moderate.Employer's Rights:This job
description does not list all the duties of the job. You may be
asked by your supervisors or managers to perform other duties. You
will be evaluated in part based upon your performance of the tasks
and functions listed in this job description. The employer has the
right to revise this job description at any time. The job
description is not a contract for employment, and either you or the
employer may terminate employment at any time, for any
reason.Americans with Disabilities Act:Applicants as well as
employees who are or become disabled must be able to perform the
essential job functions either unaided or with reasonable
accommodation. Applicants as well as employees are encouraged to
meet with Human Resources as the organization shall determine
reasonable accommodation on a case-by-case basis in accordance with
applicable law.#CBFounded in Mount Laurel, NJ in 1990, Freedom
Mortgage has since grown into one of the largest and
fastest-growing privately owned full-service residential lenders in
the USA. Licensed in all 50 states, Washington D.C., Puerto Rico
and the Virgin Islands, Freedom Mortgage has over 5000 employees
nationwide, proudly servicing $225.6 billion, and is still
growing.Our mission is to foster homeownership in America. Freedom
is a leader in VA mortgage lending and is one of the mortgage
industry's largest philanthropic supporters of the USO and military
families through its Team Freedom Cares philanthropic arm.
Locations include suburban Philadelphia and Fishers, IN, two
regions where we were named Top Workplaces. We also have large
operating centers countrywide, including these desirable markets:
Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL;
Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and
Woodbridge, VA.If you seek a sense of community, top training,
opportunity for advancement, a comprehensive benefits package and
reward and recognition program, look no further.Freedom Mortgage
Corporation is an Equal Opportunity Employer committed to workforce
diversity. Qualified applicants will receive consideration without
regard to age, race, color, religion, gender, sexual orientation,
national origin, or their status as a protected veteran or an
individual with disabilities. Local applicants encouraged to apply.
Employment contingent upon successful completion of background
investigation. Smoke-free workplace. Drug-free work environment.
Excellent benefits package including medical, dental, vision and
401(k). All resumes are held in confidence. Only candidates whose
profiles closely match requirements will be contacted during this
search. LENDER NMLS ID:2767 Equal Opportunity Employer-
Minorities/Females/Disabled/Veterans
Keywords: Freedom Mortgage, Philadelphia , Mortgage Loan Processor, Other , Mount Laurel, Pennsylvania
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