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Instrument Specialist

Company: TOSOH BIOSCIENCE LLC
Location: King Of Prussia
Posted on: January 15, 2021

Job Description:

This position will work remotely from a home office.
Tosoh Bioscience LLC, a division of Tosoh Corporation, is a major global supplier of chromatographic solutions predominately serving the pharmaceutical, biotechnology, and chemical industries. Our comprehensive line of analytical HPLC columns, bulk process media resins, and dedicated GPC systems for polymer analysis, coupled with our expertise, make the solution to your separation and purification process clear.

The Instrument Specialist serves as an external and internal technical expert for characterization instrumentation used in biomolecule applications, as well as a subject matter expert for the sales team, which requires coordinating with colleagues in a dynamic and fast-paced environment. Preferred knowledge of this individual includes characterization of macromolecules, such as proteins, peptides, antibodies, and excipients used in the biopharmaceutical market. Some of the responsibilities of the Instrument Specialist include: providing sales support, applications development, supporting product line strategy, marketing collateral development, providing input into next generation product lines, and providing advanced training of equipment at customer facilities. This position provides customer support regarding troubleshooting of hardware and optimization of applications, as well as serves as a technical consultant for customers.The Instrument Specialist will also support the revenue goals of the SEC/GPC Instrumentation Business Unit nationwide using in-depth knowledge of Tosoh Bioscience's products and industrial demands.
Reporting RelationshipsThe Instrument Specialist reports to the Leader of the Product Management Group for Tosoh Bioscience, LLC. This position has no supervisory responsibilities.
Major Duties and Responsibilities

Support the revenue goals of the SEC/GPC Instrumentation Business Unit nationwide using in-depth knowledge of Tosoh Bioscience's products and industrial demandsSolves a broad range of hardware, software and application challenges of varying scope and complexity. To serve as the commercial group expert in the market; by maintaining a high level of technical proficiency in all areas related to the market segment.To assist regional efforts in making customer support calls, maintaining good customer relationships, demonstrations, presentations, training and providing pre-sales technical support in coordination with the National Sales Manager and Account Managers.To recommend products and solutions to customers based on knowledge of application and customer workflow/platform.To assist the regional sales personnel in identifying areas of potential business growth and closingTo be an expert in understanding of market wants, needs and desires applicable to current and future trends within the industry and to communicate those needs to Product Management. The use of various in-person surveys, technical conference attendance, customer observations and trade reports should be implemented.To work closely with Account Managers and Distribution Representatives to develop account-specific growth strategies, including account mapping and penetration.To gather, process, and disseminate competitive intelligence and market feedback to Product Management and Account Managers.To assist Product Management Group with evaluating, recommending, and forecasting market needs and with proposing solutions to take advantage of market opportunities and potential growth avenues.To provide input in the creation of documentation and materials for sales support including feature/benefit analysis and positioning strategies for each product.To provide input in applications development projects and marketing collaterals, and propose product design changes and improvement recommendations, all through Product Management Group.To serve as an advisor to Account Managers and Distribution Representatives in matters related to the sales process, business development, and customer relationships.
EducationA master's or Ph.D. degree in chemistry, biochemistry or a related discipline is required.
Skills and Qualifications
This is an experienced position with an emphasis on someone who is a self-starter and can be counted on to accomplish tasks with minimal supervision.Experience servicing or working with analytical chemistry instrumentation such as light scattering, liquid chromatography, gel permeation chromatography or other comparative technique technologies is a plus.Mechanically inclined with the ability to perform hands on maintenance, installations, and selected repairs on instrumentation. Ability to solve, high impact problems related to product availability; typically, system/solution focused.Frequent travel (25-50%) primarily by air with the potential for international travel.A valid driver's license is required. A valid passport or the ability to obtain one is also required. Proven track record of successful customer relationship management.Excellent verbal and written communication skills are a must Strong organizational and leadership capabilities Must be proficient in the Microsoft Office suite of business software and be able to enter and search data in the CRM environment.
Physical Requirements
Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.Hear and speak in order to communicate with others. Occasional lifting of 200-300 pounds assisted. Ability to stand and walk for the majority of a workday.
Working ConditionsThis position requires visits to customer sites that have certain requirements which TOSOH representatives must meet to gain access, including the requirement for drug, background, and health screening. Employment is contingent on your compliance with the requirements established by each facility, as evidenced by the results of the required screenings. This position requires personnel to work in on instrumentation which may pose hazardous risks. The work environment characteristics described here are representative of those an employee encounters in performing the essential functions of this job.
Fumes, airborne particles, toxic chemicals are all potential elements of risk in performing job tasks related to servicing Tosoh systems. The job requires the employee to work under the following environmental conditions:
Work in a biohazard and/or hazardous chemical environment Work near moving mechanical parts Work near fumes or airborne particles Work near caustic chemicals Work with risk of electrical shock
Tosoh Bioscience, LLC. (King of Prussia, PA) employees enjoy a lucrative benefits package including medical, dental, vision, life insurance, various savings plans, extensive vacation pay, retirement package, competitive salary, bonuses, and an amazing work-life balance. TBL is an Equal Opportunity Employer M/F/Disabled/Veterans. Visit us at PI127931680

Keywords: TOSOH BIOSCIENCE LLC, Philadelphia , Instrument Specialist, Other , King Of Prussia, Pennsylvania

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