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Desktop Support

Company: Premier Tech Inc.
Location: Norristown
Posted on: August 3, 2020

Job Description:

JOB REQUIREMENTS - Use of universal safety procedures for laboratory environment including using Personal protective equipment Social Distancing requirements. - Strong written and oral communication skills. - Successful experience with managing multiple tasks. - Ability to interact with various departments within the organization and communicate to various management levels. - Responsible for supporting the upgrades of Desktops Laptops from Windows 7 to either a new system on Windows 10, or an inplace upgrade to Windows 10 or an upgrade to Igel Linux OS. -Responsible for providing end users support post upgrade -Responsible for mutually scheduling the end user upgrade including proper communication with end users on timeline and ETA of migration completion. -Physically remove old hardware and install new hardware at a given site for a user. Able to lift 10lbs to assist in the ITAM Hardware Disposal Process. -May be asked to assist in troubleshooting of hardware and software problems for desktop and laptop computers. Install hardware and software on workstations. Utilize ticketing system, when necessary. Re-image computers perform data migrations and restorations, and conduct remote problem solving when required. Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience. -6+ years of prior experience in an onsite desktop support role is required. -Responsible for ensuring they are clocked in when working and clocked out for breaklunch as required by federal state lawsSDL2017

Keywords: Premier Tech Inc., Philadelphia , Desktop Support, Other , Norristown, Pennsylvania

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