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Operations Clerk 3 - Lockbox

Company: Wells Fargo
Location: Philadelphia
Posted on: July 1, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

WORK SCHEDULE: 40hrs. per week. Flexible schedule is required as mandatory overtime may be required based on work volume. Hours are Monday-Friday, 1:00pm-9:30pm.

An Operations Clerk position is the first step in a rewarding career in financial services. You'll learn about payment processing, and the financial services industry. This is a high-volume, fast-paced, deadline driven production environment working behind the scenes with little, if any, customer contact. In this role you'll spend 100% of your time on tasks such as extracting lockbox payments, verifying data on payments and accompanying documents, processing according to customer's detailed instructions, collating, and mailing. This position has strict production metrics that determine acceptable levels of performance and requires that all payments (checks) must be accounted for on the day they are received. There are also strict deadlines requiring flexibility of schedule, as this is an open-ended position with the start and end time being determined by work flow.

The best Operations Clerks demonstrate the ability to resolve moderately complex operational or customer issues by determining and taking appropriate action. Performs high volume, time-sensitive tasks requiring intermediate research and problem solving skills. Duties may include: originating source documents/data adhering to a range of regulations and choosing from a variety of options; processing payments, tickets, online entries, documents or items requiring a high degree of accuracy and control; resolving balancing discrepancies; researching and resolving moderately complex problems using various resources; reviewing and processing unique rejects or exceptions. Works under general supervision, exercising limited judgment within guidelines. Job duties may demand standing or sitting for long periods of time. The working environment is fun with a casual dress code in a highly secure facility.Required Qualifications


  • 1+ year of production experience, general office experience, or a combination of both demonstrated through work or military


    Desired Qualifications


    • Good analytical or problem solving skills with high attention to detail and accuracy
    • Good communication skills
    • Basic Microsoft Office skills
    • Solid problem solving skills
    • Ability to achieve high production and quality standards
    • Ability to take initiative and work independently with minimal supervision in a structured environment
    • Ability to provide strong customer service while actively listening and responding in an appropriate manner
    • 10-key numerical data entry experience
    • Lockbox experience
    • Operations experience


      Other Desired Qualifications-5+ years of production experience



      • Knowledge of Opex, IBML and NCR EquipmentStreet AddressPA-Philadelphia: 101 N Independence Mall E - Philadelphia, PADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.


        Relevant military experience is considered for veterans and transitioning service men and women.

        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Philadelphia , Operations Clerk 3 - Lockbox, Other , Philadelphia, Pennsylvania

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