PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

Support Specialist

Company: Quil Health
Location: Philadelphia
Posted on: March 28, 2020

Job Description:

About Quil Quil, a digital health company, delivers actionable and personalized health itineraries for patients and caregivers, answering the question "What Happens Next?" in their healthcare journeys. We combine the powers of precision data, state-of-the-art technology, and security with unparalleled consumer reach to help individuals navigate today"s chaotic healthcare landscape. Headquartered in Philadelphia, PA with additional offices in New York City, Quil serves individuals, healthcare providers, and payors nationally. Customer Success at Quil The Customer Success team at Quil is hyper-focused on driving positive outcomes for our-- - -customers-- - -with the end goal of driving-- - -success-- - -for Quil. Each member of the Customer Success team is responsible for keeping the expectations of our customer aligned with the deliverables that Quils" products and services provide. The team is also responsible for ensuring all products and services that Quil provides and develops align with positive customer outcomes which will lead to overall positive retention. Driving this type of success requires individuals of the team to work together, ignore hierarchy, be open, speak up, take action, and, most importantly, respect one another. About the Role The role of Support Specialist is responsible for responding to the customers and consumers that report issues. The individual will be responsible for identifying trends in the support data and managing the escalation process. The -Support Specialist -will work with other members of the Customer Success team to ensure support expectations are set and cases pertaining to project milestones are managed efficiently. The individual will be the point of contact for customer communication pertaining to outages and system maintenance events. They will also be the primary point of contact for product changes that may impact current usage and will be responsible for identifying risk of the change in functionality. Responsibilities Manage support que and required SLA"s Maintain all documentation on support cases Keep internal leadership up-to-date on customer risks based on data from support cases Collaborate with members of the Customer Success team to ensure an optimal customer experience Set clear expectations with the customer and internal teams to ensure success for both Establish all baseline metric's for which outcomes will be measured against post-implementation Manage NPS contacts and score Occasional travel required Qualifications, Skills & Proficiencies Team oriented, seeking opportunities to teach and learn from other members of the team Generally requires 2 to 5 years" experience in customer success or similar role Communicates clearly and effectively Self-starter requiring, little oversight or permission to do what needs to be done Deep understanding and aptitude for data analysis Proficient in Microsoft Office and SaaS-based case management tools Working understanding of SalesForce and the importance of keeping records up-to-date Natural empathy for users in need of help Clear and naturally positive written communication skills Previous healthcare experience required; experience working with healthcare providers and organizations a plus Solid organizational skills, including attention to detail and multitasking Strong conflict resolutions skills Naturally curious and looking for ways to improve themselves

Keywords: Quil Health, Philadelphia , Support Specialist, Other , Philadelphia, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Freight/Receiving
Description: Freight/Receiving Position Purpose: Associates in Freight/Receiving positions ensure
Company: Home Depot
Location: Lancaster
Posted on: 03/29/2020

Nanny (Find jobs starting at $16/hour)
Description: Do you love working with kids Are you looking for a fulfilling way to make great money and improve the lives of those around you Become
Company: Care.com
Location: Harrisburg
Posted on: 03/29/2020

Registered Nurse - Lancaster, PA
Description: Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients expectations. Our neighborhood medical centers are open every (more...)
Company: UnitedHealth Group
Location: Lancaster
Posted on: 03/29/2020


Assistant Director Of Nursing RN
Description: 425 N Duke St, Lancaster, PA 17602, USA Shifts Available: Full timeWe are seeking a Assistant Director Of Nursing RN for our 124-bed skilled nursing facility Rose City Nursing
Company: Rose City Nursing and Rehab
Location: Lancaster
Posted on: 03/29/2020

Lot Associate
Description: Lot Associate Lot Associates assist customers with the loading of their vehicles and also monitor
Company: Home Depot
Location: Levittown
Posted on: 03/29/2020

Licensed Practical Nurse (Lpn)
Description: Job Description Licensed Practical Nurse LPN Now Offering Paid Time Off PTO Benefits Aveanna Healthcare, the largest pediatric home health care company in the U.S., is hiring compassionate Licensed (more...)
Company: Aveanna Healthcare
Location: Lancaster
Posted on: 03/29/2020

Don't see the opportunity you're looking for? Submit your interest here!
Description: Don't see the role you're
Company: Colgate-Palmolive
Location: Harrisburg
Posted on: 03/29/2020

Freelance Copywriter
Description: Kalo is the leading xHR software used by over 1,700 of the world s most notable brands to manage their freelancer workforce. Kalo.Work is a new initiative that gives freelancers the opportunity to get (more...)
Company: kalo
Location: Lancaster
Posted on: 03/29/2020

Spring/Summer Internship - PAID, Receive 3 College Credits
Description: What are the duties of the internship for the first semester or term - Lead and facilitate the leading involvement based leadership program in the country
Company: The National Society of Leadership and Success
Location: Harrisburg
Posted on: 03/29/2020

Geophysicist 2
Description: RETTEW is a 100 employee-owned engineering design firm offering competitive salaries, professional development and a comprehensive benefits package. As an Engineering News-Record's Top 500 Design Firm, (more...)
Company: Rettew Associates
Location: Lancaster
Posted on: 03/29/2020

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds